Store Manager, Palmer Square - Full Time

Macy's•Princeton, NJ

About The Position

Bluemercury is seeking a passionate Store Manager to lead a team in delivering exceptional, personalized beauty experiences. The Store Manager drives sales and customer service, builds client relationships, shares expert beauty advice, and empowers the team to exceed client expectations. The role combines inspirational leadership, sales and KPI strategy, team development and recruiting, and operational excellence. It also includes direct client-facing work such as product recommendations and demonstrations, promotion of loyalty programs and events, inventory support, and participation in beauty workshops.

Requirements

2–3 years of retail management experience.
Advanced authority and expertise in successful retail team leadership.
Strong interpersonal and communication skills, including the ability to connect across organizational levels and share knowledge.
Ability to foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
Passion for beauty and keeping up with the latest trends and products.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnership, and inspirational leadership abilities.
Resourcefulness and ability to adapt quickly to changing priorities.

Nice To Haves

Retail management experience in the beauty industry is preferred.

Responsibilities

Facilitate consistent communication across the team and with business partners.
Share the brand vision and business challenges, empower the team, and hold team members accountable to high standards.
Model Bluemercury’s client-first service approach and build personalized relationships with colleagues, clients, and visitors.
Analyze business performance, develop strategies to achieve KPIs, delegate, and recognize progress toward goals.
Create and execute store-level event strategies to drive incremental sales.
Train, coach, and develop direct reports using performance management and continuous-improvement practices.
Continue personal learning and collaborate with the team to foster a growth mindset.
Build local relationships, recruit top performers, maintain a talent bench, and plan for succession.
Execute operational tasks and support effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized relationships with clients and colleagues, fostering a welcoming and inclusive atmosphere.
Maintain and share knowledge of beauty products and current industry trends.
Recommend products tailored to clients’ needs, preferences, and skin types; conduct demonstrations and provide application tips.
Drive sales by communicating product benefits and promotions, and encourage repeat business through loyalty programs and events.
Support stock management, product availability, and an organized, visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback and share insights with the management team.