Store Hardlines Manager #52 - Alexandria, LA

Academy•Alexandria, LA

About The Position

The Store Hardlines Manager leads the day-to-day execution of the Camping, Fishing & Hunting, Outdoor, Firearms, and Team Sports departments. The role turns business priorities into clear team actions and ensures departments are ready to serve customers through effective merchandising, staffing, and operational discipline. This manager influences sales results, customer trust, and overall store performance by planning labor, coaching leaders, and holding teams accountable to safety, compliance, and service standards. The role combines department walks and performance reviews with hands-on problem solving, using feedback, data, and observations to improve customer experience and team engagement. The manager works closely with the Store Director and other store leaders to align on goals, priorities, and execution strategies. They lead and develop Team Leads and Team Members and collaborate with operations and support teams to ensure compliance, training completion, and consistent standards. The position is full-time, averaging 45–50 hours per week during peak times, with varying schedules that may include evenings, weekends, and holidays.

Requirements

At least 3 years of relevant leadership or management experience.
Demonstrated success leading departments of up to 40 team members while driving operational excellence and achieving sales targets.
Strong customer focus and a commitment to exceptional service.
Ability to analyze business results and translate insights into action.
Clear and confident communication skills across diverse audiences.
Ability to make decisions in a fast-paced retail environment.
Knowledge of operational processes, safety standards, and compliance requirements.
Ability to complete and maintain required certifications, including Firearms Sales and Power Industrial Truck.
Ability to manage and audit firearm sales in accordance with federal and state requirements.
Team-first attitude and willingness to help where needed.
Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.
Ability to remain on feet and move throughout the store for extended periods.
Ability to walk, bend, reach, pull, carry, and lift items up to 50 lbs.
Ability to perform repetitive tasks such as scanning, stocking, and folding merchandise.
Comfort using ladders or step stools to access merchandise.
Ability to adapt to shifting priorities in a fast-paced retail environment.
Acceptable hearing and vision to perform job duties.
Ability to adhere to company policies and professional standards.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Lead day-to-day operations across Camping, Fishing & Hunting, Outdoor, Firearms, and Team Sports departments.
Translate business priorities into team actions and ensure effective merchandising, staffing, and operational readiness.
Plan labor, coach leaders, and hold teams accountable to safety, compliance, and customer service standards.
Walk departments, set priorities, review performance metrics, and address operational issues.
Use feedback, data, and observations to improve the customer experience and team engagement.
Partner with the Store Director and fellow store leaders to align on goals, priorities, and execution strategies.
Lead and develop Team Leads and Team Members, fostering accountability, trust, and continuous improvement.
Collaborate with operations and support teams to ensure compliance, training completion, and consistent standards.
Manage and audit firearm sales, ensuring transactions meet federal and state requirements, including accurate ATF Form 4473 completion, background check verification, and final approval.
Step in to support other needs as required.