Store Hardlines Manager #52 - Alexandria, LA

Academy Sports + Outdoors•Alexandria, LA

About The Position

The Store Hardlines Manager leads the day-to-day operations and execution of the Camping, Fishing & Hunting, Outdoor, Firearms, and Team Sports departments. The role translates business priorities into clear team actions and ensures departments are customer-ready through effective merchandising, staffing, and operational discipline. The manager influences sales results, customer trust, and overall store performance. The role drives operational excellence by planning labor, coaching leaders, and holding teams accountable to safety, compliance, and service standards. Responsibilities include walking departments, setting priorities, reviewing performance metrics, and using feedback, data, and observation to improve customer experience and team engagement. The manager partners with the Store Director, fellow store leaders, and cross-functional operations and support teams to align goals and ensure compliance, training completion, and consistent standards. The manager leads and develops Team Leads and Team Members, fostering accountability, trust, and continuous improvement across hardlines areas.

Requirements

Minimum of 3 years of relevant leadership or management experience.
Demonstrated success leading departments of up to 40 team members while driving operational excellence and achieving sales targets.
Strong customer focus and a proven commitment to exceptional service.
Ability to analyze business results and translate insights into action.
Clear and confident communication skills across diverse audiences.
Comfort making decisions in a fast-paced retail environment.
Knowledge of operational processes, safety standards, and compliance requirements.
Ability to complete and maintain required certifications, including Firearms Sales and Power Industrial Truck.
Ability to manage and audit firearm sales in accordance with federal and state requirements.
Team-first attitude and willingness to assist wherever needed.
Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.
Ability to remain on feet and move throughout the store for extended periods.
Ability to walk, bend, reach, pull, carry, and lift items up to 50 lbs.
Capacity to perform repetitive tasks, including scanning, stocking, and folding merchandise.
Comfort using ladders or step stools to access merchandise as needed.
Ability to adapt to shifting priorities in a fast-paced retail environment.
Acceptable hearing and vision to perform job duties.
Ability to adhere to company policies and professional standards.

Nice To Haves

Bachelor’s degree in a related field preferred.

Responsibilities

Lead day-to-day operations and execution in Camping, Fishing & Hunting, Outdoor, Firearms, and Team Sports departments.
Translate business priorities into clear actions for the team.
Ensure departments are ready to serve customers through strong merchandising, staffing, and operational discipline.
Plan labor, coach leaders, and hold teams accountable to safety, compliance, and service standards.
Walk departments, set priorities, and review performance metrics.
Use feedback, data, and observations to improve customer experience and team engagement.
Lead and develop Team Leads and Team Members.
Partner with the Store Director, fellow store leaders, and cross-functional partners to align goals and execution strategies.
Ensure compliance, training completion, and consistent standards.
Manage and audit firearm sales, ensuring transactions meet federal and state requirements through accurate ATF Form 4473 completion, background check verification, and final approval.