Fiber Technician - Alexandria, LA
About The Position
As a Fiber Technician, you will perform basic to advanced installations, disconnects, and service changes for residential and business customers receiving high-speed internet, phone, and TV services. You will troubleshoot and repair services from the fiber terminal or ONT to customers’ electronic devices, including TVs, modems, and wireless devices. The position involves customer education, explaining products and services, and working toward performance metrics. You will perform on-call rotation duties after regular business hours, work overtime when necessary—including weekends and holidays—and travel for training or as needed.
Requirements
- High school diploma or GED.
- Physical ability to work from a kneeling or standing position for extended periods.
- Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
- Ability to climb ladders up to 25 feet using proper safety equipment.
- Ability to lift and carry loads up to 75 pounds, including a ladder.
- Ability to use basic hand tools and specialized equipment after training.
- Ability to operate and maintain a company vehicle and equipment safely and professionally.
- Valid driver’s license and satisfactory driving record.
- Willingness to work both independently and as part of a team.
- Must be legally authorized to work in the United States.
- Availability for on-call rotation after regular business hours, overtime as needed (including weekends and holidays), and travel for training or as needed.
Nice To Haves
- Experience with a telecommunications or fiber company is preferred but not required.
Responsibilities
- Install and troubleshoot MetroNet services from the terminal to Customer Premise Equipment (CPE).
- Perform installations, disconnects, service changes, troubleshooting, and repairs for residential and business internet, phone, and TV services.
- Educate customers about MetroNet products and services.
- Explain MetroNet products and services to customers to earn commissions.
- Maintain professional conduct with customers and fellow associates.
- Work toward meeting key performance metrics.
- Perform on-call rotation duties after regular business hours.
- Work overtime when necessary, including weekends and holidays.
- Travel for training or as needed.
- Perform other job-related duties as requested.
Benefits
- Company pays 80% of medical premiums.
- Company-paid disability and life insurance.
- Employee Assistance Program (EAP).
- 401(k) company match dollar for dollar up to 6%, with immediate vesting mentioned in the company description.
- Opportunities for advancement.
- Professional development programs.
- Associate perks and discounts.
- Discounted MetroNet service in the serviceable area.
- Company-paid logo attire/uniform.
- Tools, equipment, and training provided.
- Company vehicle and fuel card.
- Cell phone allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
