Fiber Technician - Baton Rouge, LA

Metronet • Baton Rouge, LA

1d • Onsite

About The Position

Metronet is hiring a Fiber Technician to install, disconnect, and change residential and business customers’ high-speed internet, phone, and TV services. The role involves basic to advanced installation work and troubleshooting and repair from the fiber terminal or ONT to customer electronic devices, including TVs, modems, and wireless devices.

The technician installs and troubleshoots Metronet services from the terminal to customer-premises equipment (CPE), educates customers about products and services, and explains offerings to earn commissions. The role also requires professional interactions with customers and associates and working toward performance metrics. Additional job-related duties may be assigned.

Work may involve attics, crawl spaces, adverse weather, ladders up to 25 feet, and lifting loads up to 75 pounds. The technician participates in an after-hours on-call rotation, may work overtime including weekends and holidays, and must be available to travel for training or as needed.

Requirements

• High school diploma or GED.
• Valid driver's license and satisfactory driving record.
• Must be legally authorized to work in the United States.
• Ability to work with basic hand tools and specialized equipment after training.
• Ability to work independently and as part of a team.
• Physical ability to work for extended periods from a kneeling or standing position.
• Physical ability to work in attics, crawl spaces, and adverse weather conditions.
• Ability to climb ladders up to 25 feet using proper safety equipment.
• Ability to lift and carry loads up to 75 pounds, including a ladder.
• Availability for after-hours on-call rotation.
• Availability to work overtime when necessary, including weekends and holidays.
• Availability to travel for training or as needed.

Nice To Haves

• Experience with a telecommunications or fiber company is preferred but not required.

Responsibilities

• Install, disconnect, and change Metronet services for residential and business customers.
• Install and troubleshoot Metronet services from the terminal to customer-premises equipment (CPE).
• Provide basic troubleshooting and repair for services from the fiber terminal or ONT to customer electronic devices.
• Educate customers about Metronet products and services.
• Explain Metronet services and products to customers to earn commissions.
• Interact professionally with customers and fellow associates.
• Work toward key performance metrics.
• Safely and professionally operate and maintain a company vehicle and equipment.
• Perform after-hours on-call rotation duties.
• Travel for training or as needed.
• Perform other job-related duties as requested.

Benefits

• Company pays 80% of medical premiums.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar for dollar up to 6%, with immediate vesting.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in the serviceable area.
• Company-paid logo attire/uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.
• Competitive total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED