Store General Manager - Enfield, CT

Petco•Enfield, CT

8h•Onsite

About The Position

The Store General Manager leads a high-performing Petco Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The General Manager owns the business and is accountable for people, performance, and processes. This role builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The role is primarily performed in a Pet Care Center retail environment. The General Manager is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Most work is indoors, although occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. The General Manager must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds, and work near animals, including exposure to dander, odors, noises, and cleaning chemicals. Regular customer engagement includes providing assistance and performing cashiering and point-of-sale transactions. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are consistently met.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and a commitment to doing what is right for pets.
Build and lead an inclusive, energized team that delivers exceptional service.
Attract, hire, train, coach, and develop diverse talent across all roles in the Pet Care Center.
Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.
Coach in the moment, celebrate wins, and make work meaningful and fun.
Drive sales growth, profitability, and operational excellence.
Analyze financial and operational results, identify opportunities, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Represent Petco in the community by leading local events, adoption initiatives, and partnerships.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, and accountability for all partners.
Promote continuous learning, growth, and career development, and foster teamwork, inclusion, and shared ownership.
Meet or exceed sales, profitability, and operational goals; use Petco tools, programs, and insights to grow the business.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.