Store General Manager - Milford, CT

Petco•Milford, CT

22h•Onsite

About The Position

As a General Manager, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and process, and serve as a role model for effective leadership. You build engaged teams, drive profitable growth, and ensure high standards of animal care, safety, and customer experience. The role combines people leadership, business performance, and operational excellence. You hire, train, coach, and develop partners; manage sales, profitability, labor, payroll, and expenses; execute merchandising, inventory, and operational processes; and represent Petco through local events, adoption initiatives, and community partnerships. The General Manager works primarily in a Pet Care Center retail environment and is regularly present on the sales floor. The position is full-time and requires flexible availability to support store operating hours, including evenings, weekends, and holidays.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

High school diploma or GED preferred.
Retail leadership experience preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

Champion animal health, safety, and humane care, ensuring Petco standards and policies are met.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
Build an inclusive, collaborative team culture; coach in the moment, celebrate wins, and support partner growth.
Develop a strong leadership bench and succession plan; manage performance, coaching, accountability, learning, and career development.
Drive sales growth, profitability, and operational excellence, and meet or exceed business goals.
Analyze financial and operational results, reporting, audits, and Pet Care Center visits; identify opportunities and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Ensure safe opening and closing procedures and compliance with security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community by leading local events, adoption initiatives, and partnerships.
Engage with partners, customers, and pets on the sales floor; assist customers and perform cashiering and point-of-sale transactions.
Perform occasional duties outside the Pet Care Center, such as bank deposits, merchandise transport, or community events.