Store General Manager - Stratford, CT

Petco•Stratford, CT

1d•Onsite

About The Position

The Store General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role is accountable for people, performance, and process, and requires modeling effective leadership, building engaged teams, driving profitable growth, and maintaining high standards of animal care, safety, and customer experience. The General Manager champions humane animal care and a welcoming environment for pets and pet parents. They attract, hire, train, coach, and develop a diverse team; foster an inclusive and collaborative culture; and lead performance management, accountability, learning, and succession planning. They own store business results by driving sales, profitability, and operational excellence; managing labor, payroll, and expenses; and using reporting and business tools to identify and act on opportunities. The position ensures execution of merchandising, inventory, administrative, and operational processes, including safe opening and closing procedures, security, cleanliness, loss prevention, and inventory controls. The General Manager also represents Petco in the community through local events, adoption initiatives, and partnerships. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the store, such as bank deposits, merchandise transport, or community events. The position requires flexible availability for store operating hours, including evenings, weekends, and holidays; limited travel may be required for training, meetings, or community engagement. It is a full-time position.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals and ensure Petco standards and policies are consistently met.
Create a welcoming and supportive environment for pets and pet parents.
Attract, hire, train, coach, and develop diverse talent across store roles.
Build an inclusive, collaborative team culture and support partner engagement, growth, and development.
Develop leadership bench strength and succession plans; lead performance management, coaching, and accountability.
Drive sales growth, profitability, and operational excellence, meeting or exceeding business goals.
Analyze financial and operational results, reporting, audits, and store visits; identify opportunities and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes according to brand and safety standards.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.