Store Director

Madewell • Greensboro, NC

8d • $67,000 - $84,000

About The Position

The Store Director is accountable for all aspects of retail store performance, including driving a profitable business, building genuine customer connections and loyalty, and maintaining efficient operations. The role leads hiring, training, and development so that team members can contribute at their highest potential. The Store Director also fosters an inclusive work environment in which associates share a vision for driving the business and feel a sense of belonging.

The role leads the team and manages store operations, systems, and technology while ensuring service excellence and accountability. The Store Director works with the District Manager and management team to create a collaborative environment, and provides feedback to the District Manager and relevant business partners to inform product assortment and visual merchandising.

Requirements

• At least 5 years of full-time retail management experience.
• Passion for supporting the brand, customers, and teams.
• Current knowledge of fashion trends and industry developments.
• Teamwork, flexibility, and courtesy when executing tasks.
• Ability to innovate, champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilograms).

Nice To Haves

• Current Store Director experience.

Responsibilities

• Lead the team and drive the business while maximizing profitability and maintaining a meaningful connection to the brand.
• Create exceptional customer experiences through personalized service, proactive engagement, and timely resolution of concerns.
• Lead the team in executing service excellence and exceeding goals.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop talent to build a diverse team that reflects the communities served.
• Partner with the District Manager and management team to create a collaborative working environment for associates.
• Provide feedback to the District Manager and relevant business partners to influence product assortment and in-store visual merchandising.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed