Store Director

Madewell • Alpharetta, GA

7d

About The Position

The Store Director is accountable for all aspects of retail store performance, driving a profitable business while building genuine customer connections and loyalty and ensuring efficient operations. The role leads hiring, training, and development so team members can contribute to their full potential, and fosters an inclusive environment with a shared vision and sense of belonging. The Store Director leads the team and business, delivers exceptional customer experiences, manages store operations and technology, builds a diverse team, and partners with the District Manager and management team. The role also provides feedback to business partners on product assortment and visual merchandising.

Requirements

• At least 5 years of full-time retail management experience.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, with strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Nice To Haves

• Current Store Director experience is a plus.

Responsibilities

• Lead the team and drive the business while maximizing profitability and maintaining a meaningful connection to the brand.
• Create exceptional customer experiences through personalized service, proactive engagement, and timely resolution of concerns; lead the team in delivering service excellence.
• Manage store operations, systems, and technology, ensuring accountability.
• Recruit, train, and develop talent to build a diverse team that reflects the communities served.
• Partner with the District Manager and management team to foster a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager and relevant business partners to influence product assortment and in-store visual merchandising.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed