Store Director

GSO • Newport News, VA

6d • Onsite

About The Position

The Store Director is the strategic and operational leader of the store, setting its tone and guiding its culture while ensuring team members embody the company’s values of passion, excellence, hospitality, and teamwork. The role is accountable for smooth store operations, strong financial results, and impeccable hospitality. The Store Director communicates the reasons behind decisions, adapts their leadership style to the team’s needs, models inclusive and collaborative behaviors, develops future leaders, and encourages feedback and learning. They build an environment where guests feel welcome, team members feel valued, and business goals are achieved, while serving as the face of the store and a trusted community partner.

The role leads 70–100 team members. It requires a flexible schedule, including days, evenings, weekends, and holidays. The position pays $89,474–$103,639 per year.

Requirements

• At least 6 years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Demonstrated success overseeing multiple departments or store-wide operations.
• Strong financial acumen and a proven record of achieving sales, margin, and labor goals.
• Excellent communication, coaching, and conflict-resolution skills.
• Ability and willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain it after hire.
• Must be at least 21 years old.

Nice To Haves

• Bachelor’s degree in business, management, or a related field, or equivalent experience.
• Experience in grocery or high-volume specialty retail environments.
• Track record of developing high-performing teams and delivering exceptional guest experiences.
• Bilingual skills.

Responsibilities

• Recruit, develop, and retain leaders and team members to build a strong talent pipeline.
• Set clear expectations and hold leaders accountable through regular coaching and constructive feedback.
• Develop and execute store-wide strategies to increase sales, expand market share, and strengthen guest loyalty.
• Use P&L performance, KPIs, labor forecasts, and guest feedback to identify opportunities and create action plans.
• Plan labor effectively, control costs, and improve operational efficiency to maximize profitability.
• Model high standards for food safety, sanitation, risk management, and regulatory compliance.
• Lead store readiness for audits and inspections, ensuring follow-up and accountability.
• Ensure every guest receives warm hospitality and personal attention.
• Coach leaders and team members on guest recovery and proactive service that builds loyalty.
• Engage with local organizations, events, and community partners to strengthen the store’s community connections.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and family members.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed