Store Director

FERRAGAMO•Bal Harbour Village, FL

7d•Onsite

About The Position

Ferragamo is seeking a Store Director for its Bal Harbour location. The Store Director leads the store team and is passionate about delivering a distinctive luxury client experience, with an in-depth understanding of luxury clients’ desires, needs, and expectations. The role involves guiding the team in confident communication and storytelling, listening and asking effective questions, and prioritizing employee and client relationships. The Store Director empowers team members to work autonomously and fosters enthusiasm and a positive team spirit. The Store Director leads inclusively, develops team members, builds collaborative relationships, and takes ownership of store performance and long-term strategy. The role also leads customer-focused store strategy, coaches the team to create personalized client experiences and lasting relationships, and ensures that Ferragamo standards and performance expectations are met.

Requirements

Proficient English language skills.
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management, including by telephone with proper etiquette.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.

Nice To Haves

Knowledge of a second language.
Previous retail or customer-facing experience; luxury retail experience is a plus.

Responsibilities

Lead, nurture, and connect with team members, helping them develop and express their potential.
Build authentic, long-term relationships with the team by fostering growth and listening with respect and inclusion.
Model strong sales and self-leadership, actively participate with the team, and address problems to achieve positive outcomes.
Build relationships among advisors and foster belonging and a positive, forward-thinking mindset.
Engage with the wider community and seek inspiration from other industries to help create a cohesive, energetic, innovative, and approachable environment.
Conduct regular performance reviews with the team, including department managers, to improve performance and develop skills.
Take entrepreneurial ownership of the store, develop and communicate a store vision, and remain accountable for results.
Coach team members in excellent, specialized customer service and in building meaningful, loyal client relationships through personal connections and CRM initiatives.
Ensure application of Ferragamo standards, including the Selling Ceremony, visual guidelines, grooming standards, and procedures.
Design, lead, and drive store strategy to achieve strong sales performance by understanding client desires and creating a handcrafted 360-degree client experience.
Lead and coach the team to transform client experiences into memorable, personalized moments.
Maintain momentum toward long-term strategy despite short-term pressures and develop strategic plans for long-term store and organizational goals.
Understand company KPIs and identify strategies to improve performance standards.