Store Director

Albertsons Companies•Henderson, NV

About The Position

The Store Director manages total store operations and is accountable for achieving sales, profit, and other store objectives in accordance with company policies and applicable laws. The role leads store personnel and activities, champions customer service, implements merchandising and operating initiatives, and ensures strong store conditions, product quality, safety, and regulatory compliance. The Store Director hires, trains, evaluates, and guides associates; oversees scheduling, staffing, payroll, cash handling, inventory, shrink, budgets, expenses, reporting, and audits; and maintains relationships with customers, associates, vendors, community members, unions where applicable, and company personnel. The position also monitors market and competitor activity, responds to operational issues and emergencies, and provides recommendations to district and division leadership. The role requires an extensive retail background and prior management experience, strong leadership and communication skills, knowledge of store operations, employment laws, accounting, computer software, and profit-and-loss statements. Work may involve extended periods sitting, standing, or walking; lifting and maneuvering objects up to approximately 50 pounds; operating hand trucks and pallet jacks; using cleaning supplies and chemicals; and covering other store positions. The work environment is primarily temperature-controlled, with occasional exposure to outdoor temperatures and extreme temperatures in freezers, coolers, ovens, hot cases, and fryers. Occasional overnight travel may be required. Nights, weekends, and holidays are required, and scheduled hours vary.

Requirements

Extensive retail background with prior management experience related to retail operations.
Thorough understanding of company practices, policies, and procedures.
Strong written and oral communication, leadership, and interpersonal skills, with proven ability to manage people.
Knowledge of every position under the Store Director’s supervision.
Knowledge of employment laws, workplace practices, and applicable local, state, and federal regulations.
Friendly, courteous, proactive approach and ability to remain composed when interacting with customers, coworkers, vendors, and business partners.
Ability to concentrate and manage interruptions and customer complaints.
Ability to interact effectively with personnel at all levels, customers, vendors, agencies, and the public.
Ability to identify needs, problems, and opportunities and make short- and long-term decisions to maximize sales and gross margins.
Strong business and financial knowledge, including basic accounting, computer software, and extensive working knowledge of profit-and-loss statements.
Knowledge and ability to implement emergency procedures for equipment and computer software malfunctions and familiarity with emergency plans for natural disasters, serious accidents, and uncommon events.
Ability to sit, stand, or walk for long periods; occasionally reach, lift, stack, and maneuver objects up to approximately 50 pounds; and operate, push, and pull fully loaded hand trucks and pallet jacks.
Ability to temporarily cover various store positions as required.
Mental alertness to ensure safe and accurate completion of work activities.
Ability to work nights, weekends, and holidays; scheduled hours vary, and good attendance is required.
Occasional overnight travel may be required.

Responsibilities

Champion customer service programs and resolve customer complaints positively.
Manage overall store operations and implement company and division merchandising, operating, and sales initiatives.
Communicate company goals, policies, practices, and procedures to department managers and associates, and ensure compliance.
Meet with department heads at least weekly to review advertisements, sales plans, and promotions, or ensure an alternate manager does so during the Store Director’s absence.
Coordinate the safety committee and ensure safety and health initiatives are implemented and communicated.
Maintain good store conditions, product quality and rotation, labeling standards, and code-date compliance; conduct daily inspections and coach associates.
Ensure compliance with scheduling initiatives, policies, wage and payroll guidelines, time-clock policy, benefit plans, dress and grooming standards, and employment laws.
Direct and participate in hiring and training; guide associates; monitor performance; make personnel decisions; conduct evaluations; identify development needs; and maintain positive associate morale.
Oversee cash handling, sales accounting, safe procedures, shrink control, inventory levels, and safeguarding of company assets.
Develop operating budgets and control store operating, maintenance, expense, and supply costs.
Complete or oversee required reports and accurate merchandise, supply, and equipment inventories; recommend equipment or building repairs and improvements; oversee inventories and audits; and implement emergency procedures for equipment or software malfunctions.
Build positive community relations and maintain communication with manufacturers’ representatives, store, division and corporate personnel, and unions where applicable.
Monitor market conditions, trends, and competitors’ activities.
Review and approve department schedules before posting to ensure staffing and coverage.
Resolve associate complaints, including complaints involving discrimination, harassment, off-the-clock work, or legal violations, with Human Resources guidance and support.
Safely operate and handle equipment and hazardous materials.
Provide feedback and recommendations to district and division management on operational, personnel, and other issues.
Safeguard confidential associate, sales, and company information and maintain accurate records in accordance with law and retention policies.
Perform duties honestly and with integrity, comply with company policies and procedures, and treat associates fairly and respectfully.