Store Director

JCrew • Greensboro, NC

12d

About The Position

The Store Director is accountable for every aspect of retail store performance, driving a profitable business while building genuine customer connections and loyalty and ensuring efficient operations. The role hires new talent and trains and develops the existing team so associates can contribute at their highest potential. The Store Director fosters an inclusive workplace where the team shares a business vision and sense of belonging.

Requirements

• At least 5 years of full-time retail management experience.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when executing tasks.
• Innovate and champion ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for product and lift, carry, and move at least 40 pounds (18 kilos).

Nice To Haves

• Current Store Director experience.

Responsibilities

• Lead the team and drive the business, maintaining a meaningful connection to the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and prompt resolution of concerns; lead the team in delivering service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop talent to build a diverse team that reflects the communities served.
• Partner with the District Manager and management team to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager and relevant business partners to influence product assortment and in-store visual merchandising.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed