Store Director

Albertsons • Billings, MT

9d

About The Position

The Store Director leads all aspects of daily store operations to deliver sales, profitability, and customer service goals. The role is responsible for maintaining a positive shopping experience, developing store personnel, ensuring high standards for store appearance and operations, and managing financial performance and compliance. The Store Director builds relationships with customers, community partners, vendors, and internal business partners, and analyzes results to identify and implement improvements.

This position requires extensive retail management experience and the ability to work flexible schedules, including evenings, weekends, and holidays. Work takes place in a retail environment and may occasionally be outdoors in varying weather conditions. The role involves standing, walking, and handling items weighing up to 50 pounds.

Requirements

• Extensive retail management experience with responsibility for operational and financial performance.
• Strong leadership and team-building skills.
• Excellent customer service and relationship management abilities.
• Effective verbal and written communication skills.
• Strong coaching, mentoring, and employee development capabilities.
• Problem-solving and conflict resolution skills.
• Ability to build trust and maintain positive working relationships.
• Adaptability and ability to perform in a fast-paced environment.
• Sound judgment and decision-making skills.
• Professionalism, integrity, accountability, and strong attendance and reliability.
• Knowledge of retail store operations and merchandising practices; labor scheduling and payroll administration; inventory management and loss prevention; employment laws and workplace policies; P&L management; budgeting and expense control; customer service; store and food safety; regulatory compliance; basic accounting; and computer applications.
• Ability to lead and motivate diverse teams, analyze operational and financial data, prioritize responsibilities, handle concerns professionally, communicate expectations, maintain confidentiality, respond to emergencies and disruptions, and collaborate across organizational levels.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand, walk, lift, carry, push, and pull items weighing up to 50 pounds.
• Ability to work in a retail environment and occasionally outdoors in varying weather conditions.
• Demonstrated commitment to safety, compliance, and customer service excellence.

Responsibilities

• Lead all aspects of daily store operations to meet sales, profitability, and customer service goals.
• Resolve customer concerns and promote exceptional customer service throughout the store.
• Direct, coach, and develop department leaders and store associates while fostering a positive and inclusive work environment.
• Recruit, hire, train, evaluate, and manage store personnel, including performance management and development planning.
• Maintain standards for store appearance, cleanliness, product quality, food safety, inventory management, and merchandising execution.
• Manage store financial performance, including labor, operating expenses, inventory control, shrink reduction, and budgeting.
• Ensure compliance with company policies, workplace safety standards, employment laws, payroll practices, and operational procedures.
• Review staffing plans and schedules to ensure appropriate coverage and efficient store operations.
• Build relationships with customers, community partners, vendors, and internal business partners.
• Analyze business results, identify opportunities, and implement action plans to improve operational and financial performance.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed