Store Director

Brookshire Grocery Company•Tyler, TX

21d•Onsite

About The Position

The Store Director manages staff and oversees store operations to ensure product quality, food and physical safety, and adequate inventory levels. The role is responsible for total store sales and profits through acceptable business practices, promoting partner engagement and customer satisfaction, and ensuring adherence to Company standards and procedures. The Store Director directs operational and financial performance, including inventory, labor, cash flow, sales, shrink, gross margin, and profitability. The position develops and manages partners, analyzes business reports and budgets, implements merchandising plans, and maintains customer service, product quality, food safety, and store standards. It also requires opening and closing the store, ensuring appropriate staffing and a presentable shopping environment, and managing cash and other monetary assets. Work is generally performed in a retail store, with occasional exposure to outdoor weather, temperature extremes, wet or slippery conditions, heights, and cleaning agents. The position requires flexible scheduling, including nights, weekends, and holidays, and occasional travel to off-site or out-of-town locations, possibly with overnight stays.

Requirements

At least 21 years of age.
An associate degree in a related field and four or more years of related experience, or an equivalent combination of experience and/or higher education.
HIPAA certification.
TABC/LACT/AATC certification where applicable.
Manager Food Safety certification.
AML certification.
Advanced knowledge of store operations, Company checkout policies and procedures, applicable state laws concerning alcohol, tobacco, and lottery sales, anti-money laundering and other government regulations for monetary transactions, cash registers, and Workforce Management (WFM).
Intermediate knowledge of on-site fuel station procedures, if applicable, and basic knowledge of SAP for reporting purposes.
Basic mathematical skills and ability to perform basic Microsoft Office functions.
Strong organizational and time-management skills; attention to detail; ability to prepare reports and business correspondence.
Ability to communicate effectively in writing and verbally, remain professional and courteous with customers, lead and motivate others, and tactfully evaluate and correct partner performance.
Ability to learn new processes and transfer knowledge to others, carry out long-term strategic objectives, and multitask in a fast-paced environment.
Ability to work safely with sharp objects such as knives and box cutters and to use precision and non-precision hand tools.
Ability to maintain confidentiality regarding sensitive information.
Ability to work flexible schedules, including nights, weekends, and holidays, and occasionally travel to off-site and out-of-town locations, possibly with overnight stays.
Must be attentive to potential hazards and take appropriate action or report hazards that cannot be immediately remedied.

Responsibilities

Interview, hire, train, develop, schedule, direct, evaluate, reward, and discipline partners; address complaints and resolve problems.
Analyze historical data to predict sales from advertisements and promotions, and manage inventory to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, labor, budget, and personnel reports; address concerns and report relevant issues to upper management.
Direct store operations and manage expenses to maximize cash flow, EBITDA, sales, shrink, gross margin, and net profit.
Maintain and improve sales performance, cash flow, public relations, product quality, work standards, and labor.
Plan long-term strategic objectives aligned with supporting banners and Company initiatives.
Model excellent customer service, enforce customer engagement standards, and respond to customer questions and complaints.
Implement merchandising plans, including displays, store layouts, and category management promotions.
Communicate with Category Managers about product delivery, service, and effects on store operations.
Conduct store inspections and take action to maintain Company standards, quality control, and food safety; ensure dated products are stocked and rotated properly.
Monitor community activities, including business openings and closures, for potential effects on store business.
Open and close the store; ensure it is presentable, adequately staffed, safe, responsive, and fiscally responsible in managing cash and monetary assets.
Maintain a clean, safe, and sanitary work and shopping environment by following Company safety procedures.
Identify potential hazards and remedy them or place appropriate warnings as soon as reasonably possible; report hazards that cannot be immediately remedied to a supervisor.