Store Director

Albertsons Companies • Kings Beach, CA

7h • $90,100 - $125,000

About The Position

The Store Director is responsible for the day-to-day and overall operations of a retail grocery store, including store performance, employees, cash, inventory, security, customer service, and compliance. The role makes store-level decisions on hiring, training, discipline, and scheduling, and is expected to spend more than half of its time directing others, managing the enterprise, and closely related activities. The Store Director should notify the District Manager and/or Human Resources if additional training is needed.

This position leads store performance and labor planning, develops strategies for product placement and presentation, maintains customer service and safe store conditions, and ensures compliance with company policies, legal requirements, and applicable collective bargaining agreements. It selects, trains, develops, and evaluates employees and handles customer and employee complaints. The role is based in Albertsons Companies' Northern California Market, whose office is in Pleasanton, California, and supports stores across northern California, northwestern Nevada, and Hawaii.

Requirements

• High school diploma or equivalent required.
• Three years of Store Manager experience managing a department or team within a multi-department retail, hospitality, or service operation, or five or more years of retail or managerial experience in an Assistant Manager capacity.
• Retail grocery experience required.
• Strong planning and organizational skills.
• Strong math and analytical skills.
• Demonstrated customer service and supervisory skills or related experience.
• Strong understanding of overall retail store operations.
• Strong verbal and written leadership and communication skills.
• Computer literacy.
• Ability to make sound decisions while working under time constraints.
• Ability to get along with others.
• Internal applicants must pass the Store Director Selection (SDS) interview process before placement.
• Ability to sit, stand, or walk for extended periods; reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 pounds; and perform stooping, bending, twisting, and reaching as job duties require.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage the overall operation of a retail grocery store, including performance, cash, inventory, security, customer service, and staff.
• Track and analyze store performance, forecast weekly and daily sales goals, and take action to meet or exceed established goals.
• Communicate sales goals, department performance, and sales opportunities to staff.
• Forecast, schedule, and monitor labor in line with sales, productivity guidelines, and wage budgets; develop action plans to address cost-control issues.
• Develop and direct strategies to improve product placement and appearance.
• Manage display accuracy and promotional execution, and ensure products are displayed and ordered to maintain in-stock conditions.
• Manage store maintenance, cleanliness, safety, and sanitation.
• Oversee cash handling and accounting and ensure the store is secured.
• Prioritize, plan, and coordinate work activities and manage time and resources to meet work objectives on time.
• Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food and worker safety, sanitation, consumer protection, and timely and accurate wage payment.
• Promote customer satisfaction by ensuring employees provide superior customer service through best practices, training, and coaching.
• Handle customer and employee complaints and resolve them in the best possible manner for the customer or employee and the business.
• Select, train, develop, and manage store employees' performance, with input from other management personnel; recommend hiring and disciplinary action up to and including termination.
• Set performance expectations, provide constructive suggestions and honest feedback, encourage employees, and identify developmental assignments.
• Maintain appropriate professional relationships with union officials and ensure compliance with collective bargaining provisions, if applicable.
• Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, including when handling complex or difficult situations.
• Motivate employees toward common objectives and serve as a role model by complying with company policies and procedures.
• Ensure the store is staffed to meet labor goals, sales goals, and customer needs; take a proactive approach to hiring and staffing.
• Make final hiring decisions, conduct interviews, and meet with prospective employees.
• Ensure new hires understand policies and procedures and receive required training; evaluate new hires, provide feedback, and decide whether they pass the probationary period.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including medical, dental, vision, and 401(k).
• Paid time off, including vacation, holidays, and sick leave, subject to eligibility.
• Training, career growth, and development support.
• Benefits may include disability and life insurance, sick pay, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED