Store Director

JCrew • Canton, CT

6d • Onsite

About The Position

As Store Director, you are accountable for every aspect of retail store performance. You ensure the store drives a profitable business while building genuine customer connections that foster loyalty and maintaining efficient operations. You hire new talent and train and develop the existing team so associates can contribute at their highest potential. You also foster an inclusive work environment where everyone shares a vision for driving the business and a sense of belonging.

Requirements

• Have at least 5 years of full-time retail management experience.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while performing tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Nice To Haves

• Current Store Director experience is a plus.

Responsibilities

• Lead the team and drive the business, maintaining a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns, and lead the team in delivering service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop talent to build a diverse team that reflects the communities served.
• Partner with the District Manager and management team to foster a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager and relevant business partners to influence product assortment and in-store visual merchandising.

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell
• Competitive paid time off plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed