Store Director (Full-Time) @ Sheraton Dallas Hotel

Event Network•Dallas, TX

11d

About The Position

The Store Director leads a specific store partnership and is responsible for building and retaining a high-performing, diverse workforce of Assistant Store Directors, Sales Leads, and team members. The role communicates and advances Event Network’s vision and strategy with the store team and partner management, consistent with the company’s core values. The Store Director leads the team to achieve net income and sales goals, per-cap targets, and operating and people objectives through execution, coaching, and accountability. The role is accountable for guest service and merchandise presentation, and serves as the main point of contact for the partnership, building relationships throughout the partner organization. Applicants must be at least 18 years old.

Requirements

Must be at least 18 years old.
Ability to frequently stand, walk, and use hands to finger, handle, or feel; occasionally reach, climb or balance, and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.

Responsibilities

Communicate clear performance and behavior expectations and hold Assistant Store Directors, Sales Leads, and self accountable to company standards.
Recruit, select, onboard, develop, and retain talent; identify and leverage team members’ skills to meet business objectives and support succession planning.
Use performance management, recognition, and reward practices to improve performance, engagement, learning, and retention.
Resolve human resources and guest service issues at the location in partnership with HR.
Build relationships with Event Network team members, partner staff, and shared services center team members to support business initiatives and results.
Pursue self-development and create a learning environment by modeling company core values.
Achieve sales, per-cap, net income, payroll, inventory, and expense targets for the store.
Implement initiatives within budget, seek expense reductions, and optimize payroll use and sales productivity.
Review reports to analyze business trends and opportunities and make effective business decisions.
Collaborate with the VP of Store Quality on business goals, loss prevention trends and issues, and payroll utilization; pass loss prevention audits.
Coordinate short- and long-term store goals with Assistant Store Directors and the store team, and communicate and execute the company’s strategic direction.
Train the team to deliver consistent, friendly, knowledgeable, and efficient guest service in accordance with company and partner guidelines.
Maintain visual presentation standards and develop and train team members to create compelling store presentations.
Develop business strategies with the VP of Store Quality, champion company initiatives, and ensure their sustainability.
Respond to communications in a timely manner and perform required non-revenue-generating tasks, including expense control and loss prevention training.
Ensure team members exceed guest service standards and maintain a clean, organized, and safe shopping environment.
Share partner and market insights with Store Operations and Purchasing Teams to inform store and company growth strategies.
Develop and maintain strong partner relationships to support long-term collaboration.
Promote regional involvement in philanthropic activities.

Benefits

Medical, dental, and vision insurance
Basic life and AD&D insurance
Long-term disability insurance
Voluntary life and AD&D insurance, short-term disability for eligible employees, accident insurance, critical illness insurance, hospital indemnity insurance, and pet insurance
401(k) retirement plan
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Vacation accrual and sick leave
Nine paid holidays
Profit sharing bonus plan
25% discount at company stores
Discount program offering savings on brand-name products, services, travel, entertainment, tickets, and more