Store Director

GSO • Wilmington, NC

11d • Onsite

About The Position

The Store Director is the strategic and operational leader of a Fresh Market store, responsible for setting its tone and culture and ensuring team members reflect the company’s values of passion, excellence, hospitality, and teamwork. The role leads 70–100 team members, delivers financial results, maintains smooth store operations, and provides exceptional hospitality to guests. The Store Director explains the reasoning behind decisions, adapts their leadership style to team needs, models inclusive and collaborative behaviors, develops future leaders, and encourages feedback and learning. They build an environment where guests feel welcome, team members feel valued, and business goals are achieved, while serving as the face of the store and a trusted community partner.

The position requires a flexible schedule that may include days, evenings, weekends, and holidays. It involves physical activity such as repetitive hand and arm movements, bending and reaching, lifting, pushing, or pulling up to 50 pounds, exposure to extreme temperatures, and spending extended periods standing or walking. The role also requires use of specified equipment and wearing approved head coverings and personal protective equipment.

Requirements

• At least 6 years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Demonstrated success overseeing multiple departments or store-wide operations.
• Strong financial acumen and proven success achieving sales, margin, and labor goals.
• Excellent communication, coaching, and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain it after hire.
• Must be 21 years of age or older.
• Ability to lift, push, or pull up to 50 pounds independently.
• Ability to stand or walk for extended periods, including up to 4 hours without a break or as required by law.
• Ability to perform repetitive hand and arm movements, grasp, bend, and reach.
• Ability to work around extreme temperatures and wear approved head coverings and personal protective equipment.

Nice To Haves

• Bachelor’s degree in business, management, or a related field, or equivalent experience.
• Experience in grocery or high-volume specialty retail environments.
• Track record of developing high-performing teams and delivering exceptional guest experiences.
• Bilingual skills.

Responsibilities

• Recruit, develop, and retain leaders and team members to build a strong talent pipeline.
• Set clear expectations and hold leaders accountable through regular coaching and constructive feedback.
• Develop and execute store-wide strategies to increase sales, expand market share, and strengthen guest loyalty.
• Use P&L performance, KPIs, labor forecasts, and guest feedback to identify opportunities and develop action plans.
• Ensure effective labor planning, cost control, and operational efficiency to maximize profitability.
• Model high standards for food safety, sanitation, risk management, and regulatory compliance.
• Lead store readiness for audits and inspections and ensure strong follow-up and accountability.
• Ensure guests receive warm hospitality and personal attention.
• Coach leaders and team members on guest recovery and proactive service that builds loyalty.
• Engage with local organizations, events, and community partners to deepen the store’s community connection.

Benefits

• Team member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and families.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed