Store Director

Albertsons Companies•Milton, WA

18d•$100,000 - $129,800

About The Position

The Store Director has overall management responsibility for the operation of a retail grocery store, including store performance, cash, inventory, security, customer service, and staff management. The position monitors, enforces, and supports execution of the market merchandising plan for the department in assigned stores. The Store Director tracks store performance, forecasts and communicates sales goals, manages labor and budgets, directs merchandising and product presentation, and ensures products are ordered and displayed to maintain in-stock conditions. The role also oversees store maintenance, cleanliness, safety, sanitation, cash handling, accounting, and security, while ensuring compliance with legal requirements and company policies. The Store Director prioritizes and coordinates work, focuses on customer satisfaction, hires and develops employees, provides performance feedback and developmental opportunities, maintains appropriate relationships with union officials when applicable, and cultivates positive working relationships with staff, peers, supervisors, suppliers, and customers. Most work takes place in a temperature-controlled environment, with work also involving office equipment and movement through store, receiving, and production areas. The workday is described as fast-paced and stressful.

Requirements

High school diploma or equivalent required.
Strong customer service and supervisory skills.
Strong understanding of overall store operations.
Strong leadership skills.
Must have passed the Store Director Selection (SDS) process.

Nice To Haves

Three years of management experience managing a department or team within a multi-department retail operation.
College degree preferred.

Responsibilities

Manage overall retail grocery store operations, including performance, cash, inventory, security, customer service, and staff.
Track and analyze store performance; forecast weekly and daily sales goals and take action to meet or exceed them.
Communicate sales goals, department performance, and sales opportunities to staff.
Forecast, schedule, and monitor labor in line with sales and productivity guidelines and wage budgets; create action plans for cost-control issues.
Develop and direct strategies to improve product placement and appearance.
Monitor display accuracy and appearance for promotions, and ensure products are properly displayed and ordered to maintain in-stock conditions.
Manage store maintenance, cleanliness, safety, and sanitation issues.
Oversee cash handling and accounting, and ensure the store is secured.
Prioritize, plan, and coordinate work activities; manage time and resources to meet work objectives.
Ensure compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, and wage-and-hour requirements.
Promote customer satisfaction and ensure employees provide superior customer service through best practices and clear communication.
Select, train, develop, and manage the performance of store employees, with assistance from other management personnel.
Set performance expectations, provide constructive suggestions and honest feedback, encourage employees, and identify developmental assignments.
Maintain professional relationships with union officials and ensure compliance with collective bargaining agreement provisions, if applicable.
Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, including handling complex or difficult situations.
Motivate employees toward common objectives and serve as a positive role model.