Store Director

Albertsons Companies • Arcata, CA

4d • $90,100 - $125,000

About The Position

The Store Director is responsible for the day-to-day operations and overall performance of a retail grocery store, including its employees. The role makes store-level decisions on hiring, training, discipline, and scheduling. More than half of the Store Director’s time is expected to be spent directing others, managing the enterprise, and performing activities directly related to those responsibilities. Anyone having difficulty with these duties should inform the District Manager and/or Human Resources to receive additional training.

The Store Director oversees store performance, cash, inventory, security, customer service, staffing, labor, product presentation, maintenance, cleanliness, safety, sanitation, and compliance with applicable laws, company policies, and procedures. The position leads and develops employees, resolves customer and employee complaints, and ensures the store is staffed and operated to meet sales, labor, and customer needs. The Northern California Market office is in Pleasanton, California, and supports stores across northern California, northwestern Nevada, and Hawaii; the posting does not specify the position’s individual work location.

Requirements

• High school diploma or equivalent required.
• Three years of Store Manager experience managing a department or team within a multi-department retail, hospitality, or service operation, or five or more years of retail or managerial experience in an Assistant Manager capacity.
• Retail grocery experience required.
• Strong planning and organizational skills.
• Strong math and analytical skills.
• Demonstrated customer service and supervisory skills or related experience.
• Strong understanding of overall retail store operations.
• Strong verbal and written leadership and communication skills.
• Computer literacy.
• Ability to make quality decisions while working under time constraints.
• Ability to get along with others.
• Ability to sit, stand, or walk for extended periods.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
• Travel requirements: none.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage the overall operation of a retail grocery store, including performance, cash, inventory, security, customer service, and staff.
• Track and analyze store performance; forecast daily and weekly sales goals and take action to meet or exceed them.
• Communicate sales goals, department performance, and sales opportunities to staff.
• Forecast, schedule, and monitor labor in line with sales, productivity guidelines, and wage budgets; create action plans to address cost-control issues.
• Develop and direct strategies to improve product placement and appearance.
• Manage display accuracy and promotional execution, and ensure products are properly displayed and ordered to maintain in-stock conditions.
• Manage store maintenance, cleanliness, safety, and sanitation issues.
• Oversee cash handling and accounting, and ensure the store is secured.
• Prioritize, plan, and coordinate work activities and manage time and resources to meet objectives on time.
• Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws, and timely and accurate wage payment.
• Promote customer satisfaction and ensure employees provide superior customer service through best practices, training, and coaching.
• Handle customer and employee complaints and make decisions to resolve them in the best possible manner for the customer or employee and the business.
• Select, train, develop, and manage employee performance, with input from other management personnel; recommend hiring and disciplinary action up to and including termination.
• Provide constructive suggestions and encouragement, set performance expectations, give honest feedback, and identify developmental assignments for others.
• Maintain appropriate professional relationships with union officials and ensure compliance with collective bargaining agreement provisions, if applicable.
• Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, including handling complex or difficult situations involving others.
• Motivate employees toward common objectives and model compliance with company policies and procedures and a positive attitude.
• Ensure the store is properly staffed to meet labor goals, sales goals, and customer needs; proactively identify staffing needs and hire for an efficient operation.
• Make final hiring decisions, conduct interviews, and meet with prospective employees.
• Ensure new hires understand policies and procedures and receive required training; evaluate new hires, provide feedback, and make final decisions on eligibility to pass the probationary period.
• Internal applicants must pass the Store Director Selection (SDS) interview process before placement in the role.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday through the company's partnership with Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including medical, dental, vision, and 401(k).
• Paid time off, including vacation, holidays, and sick leave, subject to eligibility.
• Training, career growth, and development support.
• Benefits may include disability and life insurance, sick pay, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED