Store Director

GSO • Knoxville, TN

4d

About The Position

The Store Director is the strategic and operational leader of the store, setting its tone and guiding its culture while ensuring team members embody the company’s values of passion, excellence, hospitality, and teamwork. The director leads with purpose and accountability, keeps store operations running smoothly, delivers financial results, and provides excellent hospitality to guests. The role involves communicating the reasons behind decisions, adapting leadership to team needs, modeling inclusive and collaborative behavior, developing future leaders, and fostering a welcoming environment for guests and a supportive one for team members. The Store Director is also the face of the store and a trusted community partner, leading 70–100 team members.

The position requires a flexible schedule that may include days, evenings, weekends, and holidays. Physical and work conditions include repetitive hand and arm movements; grasping, bending, and reaching; lifting, pushing, or pulling up to 50 pounds independently; exposure to extreme temperatures; extended periods standing or walking; and wearing approved head coverings and personal protective equipment.

Requirements

• At least 6 years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Demonstrated success overseeing multiple departments or store-wide operations.
• Strong financial acumen and proven success achieving sales, margin, and labor goals.
• Excellent communication, coaching, and conflict-resolution skills.
• Ability and willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain it after hire.
• Must be at least 21 years of age.

Nice To Haves

• Bachelor’s degree in business, management, or a related field, or equivalent experience.
• Experience in grocery or high-volume specialty retail environments.
• Track record of developing high-performing teams and delivering exceptional guest experiences.
• Bilingual skills.

Responsibilities

• Recruit, develop, and retain leaders and team members to build a strong talent pipeline.
• Set clear expectations and hold leaders accountable through regular coaching and constructive feedback.
• Develop and execute store-wide strategies to increase sales, expand market share, and strengthen guest loyalty.
• Use P&L performance, KPIs, labor forecasts, and guest feedback to identify opportunities and create action plans.
• Plan labor effectively, control costs, and improve operational efficiency to maximize profitability.
• Model high standards for food safety, sanitation, risk management, and regulatory compliance.
• Prepare the store for audits and inspections and ensure strong follow-up and accountability.
• Ensure every guest receives warm hospitality and personal attention.
• Coach leaders and team members on guest recovery and proactive service that builds loyalty.
• Engage with local organizations, events, and community partners to strengthen the store’s community connection.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals, spouses, partners, and families.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed