Store Director

Brookshire's•Tyler, TX

20d•Onsite

About The Position

The Store Director manages staff and oversees store operations to ensure product quality, food and physical safety, and adequate inventory. The role is responsible for total store sales and profits through acceptable business practices, while promoting partner engagement and customer satisfaction and ensuring adherence to Company standards and procedures. The position directs store operations, manages expenses and performance, and maintains the store’s sales, cash flow, public relations, product quality, work standards, and labor. It also oversees merchandising, inventory, customer service, food safety, store conditions, staffing, and cash and monetary assets. The Store Director is required to open and close the store and may occasionally travel to off-site or out-of-town locations, including overnight stays. Work is generally performed in a retail store. The role requires flexible scheduling, including nights, weekends, and holidays, and has physical demands that include standing, walking, bending, handling objects, and lifting up to 75 pounds occasionally. The work environment may involve weather and temperature extremes, wet or slippery conditions, heights, cleaning agents, and quiet to moderate noise.

Requirements

Minimum age of 21 years.
Associate degree in a related field and at least four years of related experience, or an equivalent combination of experience and/or higher education.
HIPAA certification.
TABC/LACT/AATC certification where applicable.
Manager Food Safety certification.
AML certification.
Advanced knowledge of store operations and Company checkout policies and procedures.
Advanced knowledge of applicable state laws regarding alcohol, tobacco, and lottery sales; anti-money laundering and other government regulations for monetary transactions; cash registers; and Workforce Management (WFM).
Intermediate knowledge of on-site fuel station procedures, if applicable; basic knowledge of SAP for reporting; basic mathematical skills; and ability to perform basic Microsoft Office functions.
Strong organizational and time-management skills; ability to communicate effectively in writing and verbally with customers and partners and remain professional and courteous with customers.
Ability to lead and motivate others, carry out long-term strategic objectives aligned with Company initiatives, prepare reports and business correspondence, evaluate partner performance and make corrections tactfully, and learn new processes and transfer knowledge.
Detail-oriented; able to multitask and work in a fast-paced environment and maintain confidentiality regarding sensitive information.
Ability to work safely with sharp objects such as knives and box cutters and to use precision and non-precision hand tools.
Ability to work flexible schedules, including nights, weekends, and holidays, and occasionally travel to off-site and out-of-town locations, possibly with overnight stays.
Continuously use close and distance vision, depth perception, or the ability to focus; stand or walk; and talk and hear.
Frequently use hands for reaching, touching, or handling; perform fine finger movements; bend, kneel, or squat; and push, pull, maneuver, or lift objects up to 40 pounds.
Occasionally push, pull, maneuver, or lift objects up to 75 pounds.

Responsibilities

Interview, hire, train, develop, schedule, evaluate, reward, and discipline partners; assign and direct work, address complaints, and resolve problems.
Review historical data to predict future sales from advertisements and promotions.
Manage inventory using item management processes to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, and labor data, and provide verbal or written summaries of issues to upper management.
Direct store operations and manage expenses to maximize cash flow, EBITDA, sales, shrink, gross margin, and net profit.
Maintain and improve sales performance, cash flow, public relations, product quality, work standards, and labor.
Review and analyze budget and personnel reports to address concerns and plan long-term strategic objectives aligned with supporting banners.
Model exemplary customer service and enforce customer engagement standards, including greeting customers, answering questions, and responding to complaints.
Implement merchandising plans to increase sales through displays, store layouts, and category management promotions.
Communicate with Category Managers about product delivery, service, and effects on store operations.
Conduct store inspections and take action to ensure conditions meet Company standards.
Enforce quality control and food safety standards and ensure dated products are stocked and rotated properly.
Monitor community activities, such as business openings or closures, for potential effects on store business.
Open and close the store; ensure it is presentable, adequately staffed, safe, responsive, and fiscally responsible in managing cash and monetary assets.
Maintain a clean, safe, and sanitary work and shopping environment by following Company safety procedures.
Identify potential hazards and remedy them or place appropriate warnings as soon as reasonably possible; report hazards that cannot be immediately remedied to a supervisor.
Attend work as required.