Store Director

GSO • Daphne, AL

13d

About The Position

The Store Director is the strategic and operational leader of the store, responsible for setting its tone and culture while ensuring team members embody the company’s values of passion, excellence, hospitality, and teamwork. The role leads a team of approximately 70–100 members, drives strong financial results, and ensures a welcoming, high-quality guest experience. The Store Director communicates the reasoning behind decisions, adapts their leadership approach to team needs, models inclusive and collaborative behavior, and develops future leaders through feedback and learning. The position also represents the store in the community.

The role requires a flexible schedule that may include days, evenings, weekends, and holidays. Work conditions include extended periods standing or walking, repetitive hand and arm movements, exposure to extreme temperatures, lifting, pushing, or pulling up to 50 pounds, and use of required protective equipment.

Requirements

• At least 6 years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Demonstrated success overseeing multiple departments or store-wide operations.
• Strong financial acumen and proven success achieving sales, margin, and labor goals.
• Excellent communication, coaching, and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification, or ability to obtain certification after hire.
• Must be at least 21 years old.

Nice To Haves

• Bachelor’s degree in business, management, or a related field, or equivalent experience.
• Experience in grocery or high-volume specialty retail environments.
• Track record of developing high-performing teams and delivering exceptional guest experiences.
• Bilingual skills.

Responsibilities

• Recruit, develop, and retain leaders and team members to build a strong talent pipeline.
• Set clear expectations and hold leaders accountable through regular coaching and constructive feedback.
• Develop and execute store-wide strategies to increase sales, expand market share, and strengthen guest loyalty.
• Use P&L performance, KPIs, labor forecasts, and guest feedback to identify opportunities and create action plans.
• Plan labor effectively, control costs, and improve operational efficiency to maximize profitability.
• Model high standards for food safety, sanitation, risk management, and regulatory compliance.
• Prepare the store for audits and inspections and ensure strong follow-up and accountability.
• Ensure guests receive warm hospitality and personal attention.
• Coach leaders and team members on guest recovery and proactive service that builds loyalty.
• Engage with local organizations, events, and community partners to deepen the store’s community connections.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, allowing access to up to 50% of earned wages, up to $500, on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and families.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed