DSW Store Co Manager
About The Position
The DSW Store Co Manager partners with the Store Manager to lead store operations, deliver financial plans, elevate the customer experience, and develop associates. The Co Manager models and coaches behaviors that support store goals and key performance indicators, resolves customer and associate feedback promptly, and helps create a positive, inclusive, and results-oriented store environment. The role oversees merchandise movement, sales floor standards, inventory activities, and in-store omnichannel services. It also manages associate timekeeping and labor activities, supports staffing and talent development, and participates in performance reviews. When the Store Manager is absent, the Co Manager assumes all store responsibilities.
Requirements
- Minimum of 4 years of retail management experience.
- High school graduate or equivalent.
- Excellent customer service, professionalism, positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Ability to recruit, onboard, coach, develop, motivate, and drive results through others.
- Excellent verbal and written communication skills.
- Ability to work at a fast pace and hold the team accountable to time-bound expectations.
- Ability to successfully lead an operationally sound business with little oversight.
- Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
- Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
- Ability to spend up to 100% of working time standing or walking around the store.
- Ability to lift up to 50 pounds on an occasional to frequent basis.
- Ability to stoop, kneel, crouch, or crawl frequently.
Nice To Haves
- Some college.
Responsibilities
- Model, supervise, and coach associates and support leaders on behaviors that achieve store goals and key performance indicators.
- Partner with the Store Manager to develop and implement store strategies and deliver weekly, monthly, and quarterly financial plans.
- Foster recognition and resolve customer and associate feedback with urgency.
- Plan merchandise movement in response to customer trends and communicate inventory recommendations to the Store Manager and/or Market Leader.
- Oversee sales floor standards, maintenance, and operations.
- Partner with the Store Manager to identify top talent and ensure optimal staffing levels.
- Lead by example and hold the team accountable for following policies and procedures.
- Oversee inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
- Oversee in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
- Use Store Visit Assessments to identify opportunities and implement timely corrective action plans.
- Manage associate timekeeping activities, including scheduling, forecasting, labor adjustments, and payroll management, to meet store labor deliverables.
- Build a diverse team that supports the customer experience and partner with the Store Manager on associate and leadership relations matters.
- Participate in performance reviews by writing and conducting reviews for Leads, Supervisors, and Assistant Managers.
- Build recruiting networks and create and implement development strategies that foster learning and career development.
- Assume all store responsibilities in the absence of the Store Manager.
- Co-facilitate store meetings as needed and perform other duties assigned by the Store Manager and/or Market Leader.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
