Store Clerks

LITTLE GENERAL STORE INC•Fairlea, WV

3d•Onsite

About The Position

The Store Clerk, referred to in the posting as a Customer Service Representative, is Little General’s primary customer contact. The role handles sales transactions, helps keep the store stocked, and shares responsibility for maintaining a clean and safe store. Employees must be at least 18 years old to sell tobacco, lottery products, and alcohol. The position may be full-time or part-time and reports to the Retail Store Manager and/or Assistant Manager. The clerk provides customer service, operates the register and approved payment systems, handles cash and lottery transactions, stocks and prices merchandise, maintains food-service sanitation, and follows store security, emergency, and corporate policies. The role requires working nights, weekends, and holidays and may include key-holder duties.

Requirements

Must be able to speak, read, and write in English.
Must be at least 18 years old to sell tobacco, lottery products, and alcohol.
Must be able to work nights, weekends, and holidays.
Must be able to lift, push, pull, and carry boxes and/or equipment weighing up to 50 pounds.
Must be able to stand and walk for extended periods (95% of the time) and sit for 5% of the time.
Must be able to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods.
Must be able to use close, distant, color, and peripheral vision, depth perception, and visual focus.
Must be able to smell and identify odors.
Must be able to clearly hear and interpret voice commands and telephone communications.
Job qualifications include running a register, customer service, stocking, cleaning, counting money, handling lottery transactions, and serving as a key holder.

Responsibilities

Present a well-groomed, professional image and maintain a positive attitude; greet and welcome customers.
Help customers locate products and upsell related products when appropriate.
Record sales on the cash register, collect payment, and provide correct change when required.
Understand approved payment systems and transaction processes.
Follow state laws concerning lottery, alcohol, and tobacco sales.
Promote enrollment and participation in loyalty programs.
Observe the property and report suspicious activity to the Manager on duty.
Monitor gas pumps to prevent drive-off theft and report occurrences to the Manager on duty.
Report malfunctioning equipment or systems to the Manager on duty.
Stock coolers and shelves, ensuring products are available and properly priced.
Maintain sanitary conditions in food-service areas to meet local health standards.
Participate in cleaning and maintaining a safe store.
Follow the Locked Door policy when in effect and execute security and emergency protocols.
Report customer accidents or injuries and other problems to the Manager on duty.
Follow Little General corporate and handbook policies.
Complete the Daily Shift Report at the end of each shift.
Perform other duties as assigned.
Run the register, provide customer service, stock and clean, count money, handle lottery transactions, and perform key-holder duties.