Store Clerks

LITTLE GENERAL STORE INC•Mount Nebo, WV

3d•Onsite

About The Position

The Customer Service Representative is Little General’s primary customer contact. The role performs sales transactions, keeps the store properly stocked, and shares responsibility for keeping the store clean and safe. Employees must be at least 18 years old to sell tobacco, lottery products, and alcohol. The position may be full-time or part-time and reports to the Retail Store Manager and/or Assistant Manager. The minimum education requirement is the ability to speak, read, and write in English.

Requirements

Must be able to speak, read, and write in English.
Must be at least 18 years old to sell tobacco, lottery products, and alcohol.
Ability to lift, push, pull, and carry boxes and/or equipment weighing up to 50 pounds.
Ability to stand and walk for extended periods (95% of the time) and sit (5% of the time).
Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods.
Ability to use close, distant, color, and peripheral vision; depth perception; and visual focus.
Ability to smell and identify odors.
Ability to clearly hear and interpret voice commands and telephone communications.

Responsibilities

Present a well-groomed, professional image.
Maintain a positive attitude and greet and welcome customers.
Help customers locate products.
Upsell related products when appropriate.
Record sales on the cash register, collect payment, and provide correct change when required.
Understand approved payment systems and transaction processes.
Follow state laws regarding lottery, alcohol, and tobacco sales.
Promote enrollment and participation in loyalty programs.
Observe the property and report suspicious activity to the Manager on Duty.
Monitor gas pumps to prevent drive-off theft and report occurrences to the Manager on Duty.
Report malfunctioning equipment or systems to the Manager on Duty.
Stock coolers and shelves to keep products available and properly priced.
Maintain sanitary conditions in food service areas to meet local health standards.
Participate in cleaning and maintaining a safe store.
Follow the Locked Door policy when in effect.
Understand and execute security and emergency protocols.
Report customer accidents or injuries to the Manager on Duty.
Follow Little General corporate and handbook policies.
Report problems to the Manager on Duty.
Complete the Daily Shift Report at the end of each shift.
Perform other duties as assigned.