Store Clerks

Outpost Natural Foods•Milwaukee, WI

12d•Onsite

About The Position

The Center Store Clerk helps provide the highest possible level of service to internal and external customers. The role maintains grocery shelves, displays, and aisles so they are well stocked, organized, attractive, and clean. It is a fast-paced retail-floor position with work near moving mechanical equipment, at heights using ladders, and in cold areas such as dairy coolers and freezers. The work environment may be moderately or loudly noisy, and the position requires working during busy retail periods, including weekends, afternoons, and evenings. The clerk serves customers, answers questions and complaints, and makes product recommendations. Grocery duties include stocking deliveries and backstock, rotating products, maintaining displays and shelf labels, recording credits, losses, and transfers, and assisting with inventory and shelf resets. The clerk follows store policies and safety procedures, keeps the store orderly and clean, and performs other duties assigned by department management or supervisory staff.

Requirements

Outstanding customer service skills.
Attention to detail and good organizational skills.
Ability to handle multiple demands and work under time pressure.
Willingness to remain open to learning and take on new responsibilities.
Ability to demonstrate objectivity, neutrality, and calmness under pressure.
Ability to maintain a cooperative, friendly, and outgoing attitude.
Regular, predictable attendance.
Effective communication skills in English.
Ability to read and comprehend instructions.
Ability to follow through on systems, procedures, and policies.
Ability to work in a fast-paced environment.
Physical ability to stand, walk, bend, sit, reach, and handle or feel objects with the hands or fingers.
Vision abilities including close vision, distance vision, depth perception, and focus adjustment.
Ability to climb up and down ladders and regularly use sharp cutting instruments.
Ability to lift up to 80 pounds.

Nice To Haves

Previous experience with stocking in a retail setting.

Responsibilities

Treat customers and coworkers fairly, consistently, and respectfully, providing efficient, informative, and friendly service according to established standards.
Handle customer questions and complaints and be knowledgeable about products to make recommendations.
Stock deliveries in a timely manner and replenish products from backstock while rotating product appropriately.
Return remaining product to backstock areas.
Record credits, losses, and transfers.
Front and face products; clean displays and fixtures; and maintain shelf labels and signs.
Set up endcaps, shippers, and other special displays, and maintain proper product shelf space.
Advise the Grocery Manager of equipment or replacement needs.
Follow safety guidelines for lifting, cutting equipment, baler use, and pallet jack operation.
Assist with quarterly inventory and shelf resets, and attend department meetings as scheduled.
Follow Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
Keep the store orderly and clean, maintain a positive attitude, and perform other duties assigned by department management or supervisory staff.