Laundry Attendant

Laundry Luv - Abilene - North 1st St•Abilene, TX

132d•Onsite

About The Position

Laundry Luv is Texas’s premier laundromat with a focus on providing a safe, clean, spacious, and fun environment to do all your family and commercial laundry chores. We are looking for a Store Attendant who is very detail-oriented and highly sociable. This individual has a strong sense of urgency, but not at the expense of quality. This person draws energy from working with people and is optimistic and outgoing. The Store Attendant shows up to work on-time looking very clean and presentable. Store cleanliness will be his/her top priority. He/She will also engage customers in a helpful manner. Finally, the Store Attendant will execute routine maintenance on all machines and ensure they are fully operational.

Requirements

Detail-oriented
Highly sociable
Strong sense of urgency
Shows up to work on-time looking very clean and presentable
Store cleanliness will be top priority
Engage customers in a helpful manner
Execute routine maintenance on all machines
Basic commercial cleaning techniques
Excellent at building rapport
People-oriented
Strong verbal communication skills
Good organizational skills
Learning-based
High school graduate preferred
Bilingual (English and Spanish) preferred
Assist customers with machine usage
Respond to customer inquiries and complaints courteously
Ensure a positive customer experience
Keep all areas clean and organized
Sweep & mop floors regularly
Empty trash cans
Maintain a tidy environment
Monitor machines to ensure they are functioning properly
Report any malfunctioning equipment promptly
Notify manager of low inventory of laundry supplies
Keep an organized storage area of laundry supplies
Assist customers with cash or credit card payments
Monitor any suspicious activity and report to manager
Enforce safety protocols - wet floors, soap on floor
Report to shift on time
Notify manager in advance if unable to work or running late
Stay until all closing tasks have been completed
Meet customers at the door with a laundry cart and assist to the machine size that is best suited for that load size
Use the phrase, “Let me help you”
Be alert to offer customers help before they use any machine
Make the payment process easy and fun for customers
Show all customers how EASY and fast card payment laundry can be
Help and coach customers on how much soap, bleach and fabric softener they should use
Always suggest they use high efficiency soap
Wipe down stainless-steel dryers regularly with the special supplied stainless-steel cleaner
Use different wipe cloths for washers and dryers
Thank every customer as they leave regardless of if you’re helping them or not
Check the parking lot throughout the day to ensure that there is no debris
Smile and get to know the customers
Pay extra attention to children
Ask customers what they would like in the store to improve their experience
Take notes and share this feedback with your manager
Try to remember your customer’s names
Greet them by name when they walk into the store
Ask customers to tell their friends and neighbors about the store and leave 5 Star reviews

Nice To Haves

High school graduate preferred
Bilingual (English and Spanish) preferred

Responsibilities

Assisting customers with machine usage
Responding to customer inquiries and complaints courteously
Ensuring a positive customer experience
Keeping all areas clean and organized
Sweeping & mopping floors regularly
Emptying trash cans
Maintaining a tidy environment
Monitoring machines to ensure they are functioning properly
Report any malfunctioning equipment promptly
Notifying manager of low inventory of laundry supplies
Keeping an organized storage area of laundry supplies
Assisting customers with cash or credit card payments
Monitor any suspicious activity and report to manager
Enforce safety protocols - wet floors, soap on floor
Report to shift on time
Notify manager in advance if unable to work or running late
Staying until all closing tasks have been completed
Wiping down stainless-steel dryers regularly with the special supplied stainless-steel cleaner
Using different wipe cloths for washers and dryers
Checking the parking lot throughout the day to ensure that there is no debris
Smiling and getting to know the customers
Paying extra attention to children
Asking customers what they would like in the store to improve their experience and taking notes
Remembering customer names and greeting them by name when they walk into the store
Asking customers to tell their friends and neighbors about the store and leave 5 Star reviews