Merrick, NY- Attended Donation Centers Store Associate

Goodwill NYNJ•Merrick, NY

2d•$18 - $18

About The Position

Goodwill Greater New York and Northern New Jersey is seeking an experienced Attended Donation Centers Store Associate. The role supports donation center operations by welcoming customers and donors, processing and rough-sorting donations, maintaining a clean and organized work area, and preparing sorted goods for transport to designated stores. Associates are expected to follow established procedures and safety protocols, meet productivity standards, and provide a welcoming customer and donor experience while sharing Goodwill NYNJ’s mission.

Requirements

Previous stock experience required.
High school diploma, equivalent, or a combination of education and experience required.
Ability to build lasting relationships with customers and colleagues.
Ability to adapt to and engage with different customers.
Strong communication skills with customers, the sales leadership team, and colleagues.
Collaborative skills and ability to work well within a team.
Ability to receive feedback and take action when appropriate.
Accuracy and attention to detail.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Ability to handle multiple tasks in a fast-paced, deadline-oriented environment.

Nice To Haves

One year of retail or customer service experience preferred.

Responsibilities

Welcome customers and donors promptly with a friendly, positive attitude and offer assistance with donations.
Offer donation receipts and educate customers about applicable literature.
Thank donors, invite them to return, and share Goodwill NYNJ’s mission while providing an exceptional donation experience.
Keep the inside and outside of the donation area neat, clean, and organized.
Set up blue bins or cages and make blank receipts available to support the contactless donation process where applicable.
Safely handle donations and follow procedures for receiving, storing, and transporting goods.
Rough-sort donations by category, including textiles, housewares, shoes, and other categories as needed.
Prepare cages or bins of rough-sorted goods for transport to designated stores.
Track and communicate daily rough-sorted cage-count productivity to the Key Holder.
Maintain production-room standard operating procedures and meet brand productivity standards for donation handling and sorting.
Follow Goodwill NYNJ safety and IDC protocols and report health and safety issues to the line manager.
Partner with the Key Holder to replenish equipment and fulfill store requests on schedule.