Merrick, NY- Attended Donation Centers Store Associate

Goodwill NYNJ•Merrick, NY

1d•Onsite

About The Position

The Store Associate works at an attended donation center, supporting customers and donors and processing donations for delivery to designated stores. The role includes providing friendly, attentive service; handling and roughly sorting donations; maintaining a clean, organized, and safe donation area; and preparing sorted goods for transport. The associate shares Goodwill NYNJ’s mission with donors, appreciates their contributions, handles donations with care, and offers donation receipts. The associate follows production-room standard operating procedures and Goodwill NYNJ safety and IDC protocols, communicates daily rough-sorted cage counts to the Key Holder, and works with the Key Holder to replenish equipment and fulfill store requests. Duties may change or be added to meet business needs, with management approval.

Requirements

Previous stock experience required.
High school diploma, equivalent, or a combination of education and experience required.
Ability to build lasting relationships with customers and colleagues.
Ability to adapt to and engage with different customers.
Strong communication skills with customers, sales leadership, and colleagues.
Collaborative skills and ability to work well within a team.
Ability to receive feedback and take action when appropriate.
Accuracy and attention to detail.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Ability to handle multiple tasks in a fast-paced, deadline-oriented environment.

Nice To Haves

One year of retail or customer service experience preferred.

Responsibilities

Greet customers and donors promptly and courteously, and offer assistance with donations.
Offer donation receipts and educate customers about applicable literature.
Keep the inside and outside of the donation area neat, clean, and organized.
Thank donors and invite them to return; share Goodwill NYNJ’s mission and provide a positive donor experience.
Set up blue bins or cages and make blank receipts available to support contactless donations where applicable.
Follow safe-handling policies when receiving donations.
Rough-sort donations by category, including textiles, housewares, shoes, and other categories as instructed or applicable at the location.
Separate sellable donations as needed based on donation-center location.
Meet brand productivity standards for donation handling and rough sorting.
Follow production-room procedures for receiving, storing, and transporting donations to designated stores.
Track and communicate daily rough-sorted cage counts to the Key Holder.
Prepare cages or bins of rough-sorted goods for transport to designated stores.
Follow safety and IDC protocols and report health or safety issues to the line manager.
Coordinate with the Key Holder to replenish equipment and fulfill store requests as scheduled.