Store Administrative Assistant & Training Coordinator

Theisen's Home Farm Auto•Dubuque, IA

10d•Hybrid

About The Position

This role is responsible for providing a detailed orientation for new hires, teaching and instilling Theisen Brand expectations to new and existing associates with a positive, influential and motivating attitude. The coordinator will ensure associates are familiar with company policies and procedures and will mentor associates on selling skills, product knowledge, and techniques used when dealing with customers and potential problems or issues. The role also involves assisting with required paperwork, keeping proper records of training, and promoting a comfortable work environment by motivating associates through positive communication and accolades.

Requirements

High School Diploma or GED equivalent
Basic math skills
Highly motivated and able to work independently
Exhibit a high level of integrity and business ethics
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities
Excellent attention to detail and able to meet deadlines with accuracy
Excellent analytical, decision making, and problem-solving abilities
Leadership skills including enthusiasm, diplomacy, courtesy, empathy, and initiative

Nice To Haves

6-12 months of training experience preferred
Familiar with onboarding procedures and LMS system functions

Responsibilities

Be a “Brand Ambassador” for Theisen’s Home Farm Auto
Assist manager as needed with hiring duties such as scheduling interviews, background checks, order uniforms, etc.
Perform onboarding functions such as scheduling and conducting new hire orientations
Assist with and ensure timely completion of new hire paperwork, follow up on missing items
Introduce associate to software such as Dayforce and 8th Street
Conduct Brand Expectation meetings and mentor and train associates to assist customers by providing brand quality customer service at all times
Carryout training directives received from management or Training Manager
Schedule appropriate departmental training and follow up to ensure checklists and hands-on training is completed in a timely manner
Assist management with introducing associates to new procedures
Monitor ongoing associate training needs and/or requirements, scheduling training time to assure completion
Update training documentation as needed
Know and utilize the Learning Management System (8th St) to produce reports, complete observation checklists, and monitor associate progress for incentive programs
Identify and train on recurring mystery shop issues
Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures
Perform opening/closing functions when needed
May include bookkeeping duties when needed
Attend training sessions at the corporate office
Other tasks delegated by management include, but aren’t limited to, pricing, signage and cashiering