PT- Overnight/Early morning Stocking TM

Five Below•Webster, NY

7d•Onsite

About The Position

The Stocking TM supports Five Below’s store operations and customer experience by assisting customers, promoting merchandise and store events, resolving concerns, communicating restocking and service needs to management, and contributing to team goals. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts. It involves frequent use of store devices, handling and shelving merchandise, ladder use, moving throughout the store, and remaining upright in a stationary position for much of the time.

Requirements

Be at least 16 years old.
Be available to work a flexible schedule.
Be comfortable using, or willing to learn, technology such as computers, cash registers, handheld devices, and mobile devices.
Communicate effectively and engage with customers.
Handle customer interactions and potential issues courteously and professionally.
Use basic information-gathering skills to solve problems.
Learn procedural knowledge through on-the-job training.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently use ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop.
Frequently move across the sales floor and between the sales floor and stock room.
Work days, evenings, weekends, and potentially overnight shifts; travel may be required.
Identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

Greet and promptly assist customers, including handling multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer alternative solutions, seeking to turn returns into exchanges when possible.
Communicate merchandise restocking needs, service requirements, and customer feedback to management.
Collaborate with the team to support store and company goals and maintain a positive, productive work environment.