PT-Overnight Stocking TM

Five Below • Canandaigua, NY

7d • Onsite

About The Position

The Overnight Stocking TM supports Five Below’s store and customer experience by helping customers, maintaining merchandise availability, and contributing to team goals. The role involves customer service and sales support, communicating customer and merchandise needs to management, and completing stocking and other store tasks. It requires frequent movement around the sales floor and stock room, handling merchandise, and using store devices. The schedule must be flexible to meet business needs and may include overnight shifts.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders and kneel, bend, twist, and stoop.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Able to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and assist customers promptly, including handling multiple customer interactions efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and make recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions using product knowledge, including turning returns into exchanges when possible.
• Communicate merchandise restocking and service needs, as well as customer feedback, to management in a timely manner.
• Collaborate with the team to support store and company goals and contribute to a positive work environment.
• Operate store equipment and devices, move merchandise, retrieve and put away stock, and assist customers across the sales floor.

Benefits

• Five Below directs candidates to its benefits site for information about health coverage and financial and personal wellness support; specific benefit offerings are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed