PT- Overnight/Early morning Stocking TM

Five Below • Webster, NY

6d • Onsite

About The Position

Five Below is hiring a Stocking TM to support customers and store operations. The role includes greeting customers, assessing and meeting their needs through product knowledge and recommendations, promoting store events and promotions, addressing customer concerns, and communicating restocking and service needs to management. The Stocking TM collaborates with the team to support store and company goals and a positive work environment. The position is hourly and starts at $16.00. Candidates must be at least 16 years old and available for a flexible schedule. The role may require day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders.
• Frequently kneel, bend, twist, and stoop.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to identify and discern email and printed instructions.

Responsibilities

• Greet and assist customers promptly, including handling multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and use product knowledge to offer alternative solutions, seeking exchanges instead of returns when possible.
• Keep management informed about merchandise restocking, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company goals and contribute to a positive work environment.
• Operate cash registers and other electronic devices as needed.
• Move, retrieve, and put away merchandise, including using ladders and working in the stock room and on the sales floor.
• Read and follow email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Benefits

• The posting directs candidates to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed