Seasonal Early Morning Stocking

Five Below•Mount Prospect, IL

About The Position

The Seasonal Early Morning Stocking role at Five Below supports store operations by assisting customers, sharing product knowledge, promoting store events and offers, addressing customer concerns, communicating restocking and service needs to management, and collaborating with the team to meet store and company goals. The position involves stocking and retrieving merchandise, operating store devices and equipment, and working a flexible schedule that may include day, evening, weekend, or overnight shifts.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders.
Ability to frequently kneel, bend, twist, and stoop.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to move frequently across the sales floor and between the sales floor and stock room.
Ability to identify and understand email and printed instructions.
Ability to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and promptly assist customers, including handling multiple customer interactions efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about current store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
Keep management informed about merchandise restocking, service requirements, and customer feedback.
Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
Operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Move, retrieve, and put away merchandise, including using ladders and working in the stock room and on the sales floor.
Follow merchandise layouts, associate schedules, and standard operating procedures communicated through email or print instructions.