Seasonal Early Morning Stocking

Five Below • Mount Prospect, IL

5d

About The Position

The Early Morning Stocking role at Five Below supports store operations by helping customers, promoting sales and store events, addressing customer concerns, and working with the team to meet store goals. The position also involves stocking and retrieving merchandise, communicating restocking and service needs to management, and maintaining a positive customer experience. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.

Requirements

• Must be at least 16 years old.
• Must be available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room.
• Identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist multiple customers efficiently, and provide courteous service.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations or suggestive sales.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and use product knowledge to identify alternatives, with the aim of turning returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to support store and company goals and contribute to a positive, productive work environment.
• Retrieve, put away, and move merchandise between the stock room and sales floor.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed