PT-Overnight Stocking TM

Five Below•Canandaigua, NY

About The Position

The Overnight Stocking TM supports store operations by assisting customers, promoting products and store events, resolving customer concerns, communicating merchandise and service needs to management, and contributing to team and company goals. The role involves frequent use of store devices and equipment, moving and stocking merchandise, working across the sales floor and stock room, and maintaining a flexible schedule that may include overnight shifts.

Requirements

At least 16 years old.
Available to work a flexible schedule, including day and evening hours, weekends, and potentially overnight shifts; travel may be required as needed.
Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and potential concerns courteously and professionally.
Ability to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move around the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Responsibilities

Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
Inform management about merchandise restocking, service requirements, and customer feedback in a timely manner.
Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
Operate cash registers and other devices; move, retrieve, and put away merchandise in the store and stock room.
Follow merchandise layout, associate schedule, and standard operating procedure instructions.