Stocking TL

Meijer•Alpena, MI

About The Position

The Stocking TL plans, directs, and supervises team members in day-to-day store operations. The role serves as a mentor and coach to team members and implements strategies to improve customer service, drive store sales, and meet customer needs efficiently. It also maintains store appearance, with attention to prime shopping hours, product presentation, and company standards. The Stocking TL is responsible for staffing, hiring, team development, promotion and disciplinary recommendations, and department financial results, including sales and shrink. The role models and promotes friendly customer service, ensures employees are trained, supports a safe work environment, and spends most of the time in the store communicating with customers and team members. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli; customer service and product flow experience are also helpful.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members to support a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by establishing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are trained in their roles and complete required training.
Spend most of the work time in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.