Customer Service TL

Northeast Grocery•Brattleboro, VT

About The Position

Ensures fast, friendly, helpful, and efficient customer service and courtesy in the store’s Front End and Customer Service areas. Oversees Front End operations, including the customer service desk, register checkouts, vestibule, parking lot and sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures Front End and Office policies and procedures are followed and assists the Store Manager with budgeting and financial goals for the Front End, including payroll, wrap, over/shorts, cashier training, and miscellaneous office income. Ensures the corporate dress code is followed in Front End and Customer Service areas. The role includes training, scheduling, and supervising Front End, Office, Customer Service, and Bottle associates; supporting customers and associates; monitoring cash, assets, inventory, and operational controls; and helping meet departmental financial and efficiency goals. The position requires at least 18 years of age, strong organizational, communication, and multitasking skills, basic literacy and computer skills, satisfactory performance reviews, and the ability to manage others and follow through on objectives. A high school degree or equivalent and at least three years of related experience are required.

Requirements

Must be at least 18 years of age.
Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
Strong organizational skills and ability to multitask.
Satisfactory performance reviews.
Strong communication skills.
Basic literacy.
Basic computer skills.
High school degree or equivalent.
At least 3 years of related experience.

Responsibilities

Deliver fast, friendly, and efficient customer service.
Ensure associates greet customers, smile, and request AdvantEdge Cards.
Maintain awareness of shrink and implement controls.
Keep workstations neat and organized according to 5S standards.
Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
Provide a safe environment for customers and associates.
Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
Enforce company policies, dress code, and system procedures, including FDS and X-CPS.
Monitor cash and asset controls.
Track training progress, including buddy training, CBT scores, evaluations, and coaching.
Correct pricing errors promptly.
Manage supply orders and inventory controls.
Meet or exceed financial goals for Front End, Office, and Bottle departments.
Ensure associates meet efficiency standards and adhere to mission statements.
Communicate and implement company programs.
Act as first-level support for Customer Service issues.
Develop Front End and Office Supervisors’ job knowledge and bench strength.
Perform other duties as assigned and comply with all company policies.
Oversee Front End operations, including customer service, checkout, vestibule, parking lot and sidewalk, breakrooms, bathrooms, and bottle return areas.
Assist the Store Manager with Front End budgeting and financial goals, including payroll, wrap, over/shorts, cashier training, and miscellaneous office income.
Ensure Front End and Customer Service associates adhere to the corporate dress code.