(USA) Stocking 1 Coach, Non-Complex, Management
About The Position
The Stocking 1 Coach leads and develops store teams, delivering training, feedback, and guidance on store operations, merchandising, technology, business initiatives, and company direction. The role supports company change efforts and communicates clear expectations and business objectives to associates. The Coach models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. The role drives the designated store area's financial performance by reviewing profit and loss statements, supporting budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. Responsibilities also include hiring, training, mentoring, assigning duties, recognizing associates, supporting a sense of belonging, and developing qualified talent. The Coach coordinates work with stakeholders, sets and tracks goals, addresses improvement opportunities, ensures compliance with company policies and ethical standards, and promotes continuous learning, integrity, customer focus, and operational excellence.
Requirements
- Meet one of the following minimum qualification paths: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, develop, and provide feedback to associates on store operations, merchandising, technology, business initiatives, and company direction.
- Communicate expectations and business objectives, lead change efforts, and guide teams in implementing business solutions.
- Model customer service standards, support customer service initiatives, resolve customer needs and complaints, and improve the customer experience.
- Drive the financial performance and sales of the designated store area by reviewing profit and loss statements, supporting budgets and forecasts, and controlling expenses.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, assign duties to, recognize, and develop associates; support staffing needs and company growth.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, establish objectives, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and promote company values, ethics, and integrity.
- Build collaborative, high-performing teams and foster a workplace where associates feel supported and included.
- Promote continuous improvement, learning, adoption of new technologies, and adaptability through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
- Additional annual or quarterly performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
