Stewarding - Steward

Valley View Casino & Hotel•Valley Center, CA

2d•Onsite

About The Position

The Steward is responsible for efficiently and promptly cleaning china and glassware and ensuring dining venues have a continual supply of silverware and dishware. The role follows instructions and pre-established guidelines, uses good judgment, and works under immediate supervision. It relies on limited experience. The Team Member supports Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision; maintains positive guest relations; and works with Food Servers, Utilities, Cooks, Supervisors, and other pertinent team members to help run an efficient operation that meets customer-service standards. The position requires regular attendance, professional and ethical conduct, and adherence to company and department policies and procedures. The casino operates 24 hours a day, seven days a week, so the Team Member must be flexible to work any and all shifts. The role involves exposure to secondhand tobacco smoke, moving mechanical parts, computer-related radiation risk, fumes or airborne particles, occasional outdoor conditions, and wet or humid conditions. Native American hiring preference applies.

Requirements

Ability to speak and understand English.
Ability to read and interpret English-language safety rules, instructions, guidelines, operating and maintenance instructions, and policy and procedure manuals.
Ability to understand and carry out a wide variety of written, oral, or diagrammed instructions using common sense.
Ability to define problems, collect data, establish facts, and draw valid conclusions to carry out primary duties.
Use good judgment when providing information to guests.
Ability to maintain positive guest relations.
Maintain a consistent, regular attendance record.
Conduct responsibilities in a professional and ethical manner.
Apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Successfully pass applicable auditions or skill testing and a drug screening test.
Wear black nonslip shoes and clear safety goggles while on duty.
Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Be flexible to work any and all shifts.

Nice To Haves

High school diploma or GED equivalent.
Ability to understand oral and verbal communication using Valley View Casino & Hotel communication tools, including radios, phones, and email.

Responsibilities

Support and uphold Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision Statement.
Maintain positive guest relations, resolve guest complaints, and ensure guest satisfaction.
Greet guests courteously and provide personalized service.
Scrape, rack, stack, and wash dishware, glassware, silverware, cooking pots, pans, and utensils according to management standards.
Keep the work area clean and sanitary and remove trash.
Assist in maintaining health, safety, and sanitation standards.
Clean and stock plates, silverware, pots, pans, and other supplies and utensils.
Safely clean and sanitize kitchen equipment.
Clean hoods, stoves, countertops, and display cases.
Work as a team member with Food Servers, Utilities, Cooks, Supervisors, and other pertinent Company Team Members to support an efficient operation and high customer-service standards.
Perform other duties as assigned by the Steward Supervisor or management.
Conduct responsibilities professionally and ethically, maintain consistent and regular attendance, and follow applicable performance standards, company policies, and procedures.