Steward - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Norfolk, VA

About The Position

The Steward is responsible for cleanliness and sanitizing all areas of the restaurant and maintaining a high standard of cleanliness and sanitation in the hotel’s food service outlets. The role includes cleaning and maintaining dish room equipment, carts, and fixtures; inspecting equipment daily and reporting repair needs; following daily and weekly cleaning checklists and documented standards; and participating in sanitation and safety inspections. The Steward also coordinates the distribution of supplies and equipment to food and beverage outlets and completes special cleaning projects as assigned. Associates are expected to follow property standards and company policies, use approved tools and checklists, work safely, maintain a clean and organized work area, and cooperate professionally with guests, colleagues, and supervisors.

Requirements

  • Must be at least 18 years old.
  • Able to read, write, and speak basic English.
  • Experience operating a dishwashing machine, handling dishware, and maintaining floors.
  • Able to understand and carry out simple one- or two-step instructions and handle standardized situations with occasional or no variation.
  • Able to push, stand, stoop, bend, and repetitively lift items weighing up to 50–70 pounds throughout the shift.
  • Able to read and follow simple checklists.
  • Able to dispense and mix cleaning detergents according to directions.

Nice To Haves

  • Previous similar experience preferred.
  • High school diploma or equivalent preferred.

Responsibilities

  • Maintain cleanliness and sanitation in all food service outlets in the hotel.
  • Perform routine maintenance and cleaning of dish room equipment, carts, and fixtures in assigned areas according to department procedures and work practices.
  • Attend and participate in appropriate or mandatory meetings and ongoing training sessions.
  • Inspect equipment daily for cleanliness and report necessary repairs to the immediate supervisor.
  • Follow company policies, daily and weekly cleaning checklists, and documented cleanliness and organization standards.
  • Maintain sanitation and safety standards through weekly inspections.
  • Apply proper cleaning techniques.
  • Coordinate distribution of supplies and equipment to food and beverage outlets.
  • Perform special cleaning projects as assigned.
  • Follow attendance, punctuality, uniform, personal appearance, and clock-in and clock-out procedures.
  • Use approved tools and checklists, complete assignments promptly and methodically, and meet department standards for work volume and quality.
  • Keep the work area clean and organized and report deficiencies promptly to a supervisor.
  • Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
  • Cooperate with associates and supervisors and support team efforts in a constructive and professional manner.
  • Perform other duties as assigned.
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