PM Public Area Attendant - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Norfolk, VA

About The Position

The Public Area Attendant cleans guest units and public areas as assigned, following a comprehensive and systematic approach to maintain a high level of cleanliness and present the property well to guests. The role includes cleaning and maintaining assigned public areas, reporting damage, mechanical deficiencies, suspicious activity, and theft according to housekeeping procedures and safety and security rules, and responding to guest requests and concerns.

Requirements

No formal education is required.
Prior experience cleaning public buildings is desirable.
Communicate satisfactorily in English with guests, coworkers, and management.
Read, write, and speak basic English.
Understand and apply basic mathematical skills.
Carry out simple one- or two-step instructions using common-sense understanding.
Handle standardized situations with only occasional or no variation.
Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, and work with minimum supervision.
Exert physical effort while using cleaning equipment.
Organize, prioritize, and follow up on assignments.
Ensure the security of hotel property and confidentiality of hotel guests.
Demonstrate a positive attitude and work ethic to support operating efficiency and guest satisfaction.

Nice To Haves

High school, GED, work-program, or overseas equivalent education is desired.
Past work experience in a similar or commensurate skill set; hospitable, prison, or military experience.

Responsibilities

Clean assigned areas according to prescribed procedures and follow safety and security requirements.
Maintain public-area furniture and fixtures; inspect them for tears, rips, and stains according to standards, specifications, and inventories.
Clean and polish furniture and lamps, checking that they are in working condition.
Dust pictures, frames, mirrors, baseboards, doors, and doorframes.
Use designated chemicals, supplies, and equipment to clean surfaces.
Remove debris from public areas, empty garbage containers and ash urns or trays where applicable, and remove trash from public areas and Back of House office areas.
Clean elevators and remove debris from elevator tracks.
Clean public and house phones and ensure telephones are working.
Maintain a clean foyer throughout the day.
Collect glassware left in public areas and place it on service landing trays.
Clean and maintain public and associate restrooms, including sinks, mirrors, stalls, and garbage disposal.
Replace facial tissue, toilet tissue, hand towels, and soap in designated areas.
Restock supplies and other items in designated public and storage areas according to par levels.
Receive keys and communication devices from Security at the beginning of each shift, when applicable, and return them at the end of the shift.
Confirm daily assignments with the Supervisor, communicate as needed during the shift, and check out with the Supervisor before the shift ends.
Respond to guest requests and report guest concerns to Management.
Report missing items, damage, or mechanical problems to the Supervisor.
Turn in articles left in public areas to Security.
Perform other duties as assigned.