Steward/Stewardess

JM Family•Deerfield Beach, FL

About The Position

JM Family is seeking a Steward/Stewardess to join its Marine department and work aboard Gallant Lady yachts. The role is not live-aboard while the yachts are in home port. During cruising season, the stewarding team works assignments of two to three weeks in the Caribbean, the Bahamas, and New England. The boats are based in the Fort Lauderdale/Deerfield area. The Steward/Stewardess maintains yacht interiors and guest cabins, provides guest services, and supports the operation of the interior department. The position involves housekeeping, laundry, silver service, bartending, meal and event support, inventory and provisioning, watchkeeping, and support for the exterior crew as needed. The role also focuses on delivering guest-aligned experiences and achieving team and individual objectives. JM Family is an equal opportunity employer. Reasonable disability accommodations are available during the application process and for recruiting events.

Requirements

Obtain an STCW Basic certificate within three months of employment.
Hold a valid US driver's license.
Be a US citizen or eligible to work in the US.
Hold a valid passport.
Have experience managing guest services in hospitality, marine, food service, cocktail-making, and/or wine-service settings.
Possess knowledge of foods, beverages, and service techniques.
Be capable of delivering outstanding guest service and interactions.
Have excellent time-management, planning, and organizational skills, with the ability to manage multiple and changing priorities efficiently in a fast-paced environment.
Be able to contribute individually with minimal supervision and as part of a team, demonstrating above-average initiative and follow-through.
Have written and verbal communication skills.
Have solid PC skills, including knowledge of MS Office (Word, Excel, PowerPoint) and Google products (Gmail, Google Drive).
Comply with the Safe Driver Program and Motor Vehicle Records monitoring.

Responsibilities

Maintain interior housekeeping, including detail cleaning, and take primary responsibility for guest-cabin care.
Launder guest towels and linens.
Provide guest service, including silver service, and apply bartending skills.
Assist with creative planning and quality service for theme dinners.
Assist with physical product inventories, provisioning, writing and updating checklists, and other applicable interior-department tasks.
Maintain and demonstrate knowledge of international etiquette and protocol.
Perform watchkeeping in accordance with the responsibilities listed in the crew mess station bill.
Support the exterior crew as needed.
Deliver guest-aligned experiences with a high level of service.
Demonstrate ownership and execution of team and individual goals and objectives.
Contribute to guest satisfaction as measured through Director/host meetings and surveys.
Report and manage inventory levels, restocking, and cleaning.