Steward/Stewardess

JM&A Group•Deerfield Beach, FL

About The Position

JM Family is seeking a Steward/Stewardess to join its Marine department and work aboard Gallant Lady yachts. The position is not live-aboard while the yachts are at their home port. During cruising season, the stewarding team works assignments of two to three weeks in the Caribbean, the Bahamas, and New England. The boats are based in the Fort Lauderdale/Deerfield area. The role supports the interior operation of the yacht, including housekeeping and guest-cabin care, laundry, guest service, bartending, themed dining, provisioning, and inventories. It also includes watchkeeping and providing exterior-crew support as needed. Associates in this role are subject to the Safe Driver Program and Motor Vehicle Records monitoring. Duties may not be limited to those listed and may be amended at JM Family’s discretion. Work arrangements may be revised based on associate performance, business needs, and manager discretion.

Requirements

Must hold an STCW Basic certificate within three months of employment.
Must have a valid U.S. driver license.
Must be a U.S. citizen or eligible to work in the United States.
Must have a valid passport.
Experience managing guest services in hospitality, marine, and/or food-service settings, including cocktail making and wine service.
Knowledge of foods, beverages, and service techniques.
Ability to deliver outstanding guest service and interactions.
Excellent time-management, planning, and organizational skills, with the ability to manage multiple and changing priorities efficiently in a fast-paced environment.
Ability to contribute individually with minimal supervision and as part of a team, demonstrating above-average initiative and follow-through.
Written and verbal communication skills.
Solid PC skills, including Microsoft Office (Word, Excel, and PowerPoint) and Google products (Gmail and Google Drive).

Responsibilities

Maintain interior housekeeping, including detail cleaning, and take primary responsibility for guest-cabin care.
Launder guest towels and linens as needed.
Provide excellent guest service, including silver service, and use expert bartending skills.
Assist with creative planning and quality service for theme dinners.
Assist with physical product inventories, provisioning, writing and updating checklists, and other applicable interior tasks.
Maintain and demonstrate knowledge of international etiquette and protocol.
Perform watchkeeping in accordance with the responsibilities listed in the crew mess station bill.
Provide exterior-crew support as needed.
Deliver guest-aligned experiences with a high level of service.
Demonstrate ownership and execution of team and individual goals and objectives.
Support increased guest satisfaction, as measured through Director/host meetings and surveys.
Report and manage inventory levels, restocking, and cleaning.