Steakhouse Food Server
About The Position
The Steakhouse Food Server provides exceptional table service in an upscale restaurant, helping ensure a memorable and enjoyable Guest experience. The role includes greeting Guests, taking and serving orders, maintaining a polished and professional demeanor, and using detailed knowledge of menu ingredients, preparation methods, and wine pairings to make recommendations and address Guest needs. Duties are performed in accordance with Company standards, policies, and procedures. The position reports directly to the Steakhouse Assistant Manager. This position is performed on site in Madera, California. Team Members are in frequent contact with Guests and coworkers and maintain their assigned work area. The environment may be unusually hot, cold, or noisy, may contain secondhand smoke, and may include confined spaces. Work may involve trained chemical usage and schedules at various hours, including evenings, weekends, holidays, and overtime. Qualified Native American applicants receive preference when they meet the minimum qualifications.
Requirements
- At least two years of serving experience in a full-service restaurant.
- Current Food Handler certification and RBS certificate, or ability to acquire them; the employer will provide them upon hire.
- Must obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
- Must be at least 18 years of age.
- Excellent communication, attentiveness, and a friendly, polished demeanor.
- Exceptional Guest service skills.
- Excellent memory and attention to detail.
- Ability to communicate effectively with Guests and Team Members verbally and in writing.
- Ability to manage multiple tables, take orders, serve food and beverages, and handle payments efficiently.
- Ability to adapt to changing situations and work efficiently in a fast-paced environment.
- Ability to address Guest complaints and resolve issues effectively.
- Positive attitude and strong work ethic.
- Manual dexterity to perform job-related functions.
- Ability to sit, stand, or walk for the duration of a shift; stand for extended periods; and carry trays of food and drinks.
- Ability to lift up to 35 pounds with or without assistance.
- Ability to work various shifts, including days, evenings, weekends, graveyard shifts, and holidays.
Nice To Haves
- High school diploma or GED preferred.
- Experience in a fine dining or upscale restaurant preferred.
Responsibilities
- Practice, support, and promote North Fork Mono Casino's culture and demonstrate exemplary Service Standards.
- Greet Guests, take orders, offer menu suggestions, and address Guest concerns or requests.
- Memorize menus, specials, and wine lists and stay updated on new items and seasonal offerings.
- Relay orders accurately to kitchen and bar staff, noting special requests and dietary restrictions.
- Serve food and drinks, ensure accuracy and presentation, and check on Guest satisfaction during meals.
- Enter orders into the point-of-sale system, process payments, and handle cash and credit card transactions.
- Set tables, clear plates and glassware, and keep the dining area clean and organized.
- Collaborate with hosts, server assistants, bartenders, kitchen staff, and other Team Members to ensure smooth service.
- Maintain a professional and presentable appearance in keeping with restaurant dining standards.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
