FOOD SERVER Steakhouse (PT)

Caesars Entertainment • Robinsonville, MS

11d

About The Position

Provides fast, friendly, professional, and responsive customer service to restaurant guests and staff. The Food Server greets guests, offers personalized service, handles cash and payment transactions, maintains a clean and organized work area, and helps guests navigate casino events and amenities. The role requires working at a fast pace in a busy restaurant environment and meeting the company’s professional appearance standards.

Requirements

• High school diploma, GED, or comparable experience.
• Ability to read, write, speak, and understand English.
• Excellent customer service and communication skills.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Must meet company professional appearance standards.
• Must be physically mobile, with reasonable accommodations.
• Ability to respond to visual and aural cues.
• Ability to work at a fast pace in a crowded and noisy environment.
• Ability to accurately and quickly process cash transactions.
• Ability to lift and carry up to 35 pounds.
• Ability to reach above and below the shoulder; grip small items; bend, stoop, and twist while handling financial transactions; stand and walk for up to four hours; and use hand motions when handling payments, operating a cash register/POS system, and cleaning cashier areas.
• Ability to tolerate industry-standard cleaning and sanitizing chemicals.
• Ability to work in constricting areas.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to maintain a neat and professional appearance and uphold company appearance standards.

Nice To Haves

• Prior customer service experience in a fast-paced environment.
• Previous cashiering experience in a high-volume restaurant.

Responsibilities

• Engage guests in friendly conversations using the 10/5 rule: make eye contact and smile at 10 feet, and greet and speak to guests at 5 feet. Provide personalized service, use guests’ names at least twice during interactions, and greet each guest entering the restaurant.
• Operate a cash register or POS system, process the correct amounts, provide correct change, account for cash, charge, and complimentary sales according to established procedures, and maintain financial controls.
• Keep the designated work area clean and organized and assist with cleaning the dining room and host stand according to health and safety standards.
• Recognize Diamond and Platinum players and inform the host/ess or other restaurant team members so they receive appropriate service.
• Resolve service issues according to the service recovery toolbox.
• Know and promote current casino events and programs and provide directions to casino areas.
• Thank customers, invite them back, wish them luck, and make it easy for them to return to play.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED