Steakhouse Food Server

North Fork Mono Casino•Madera, CA

6d•Onsite

About The Position

The Steakhouse Food Server provides exceptional table service in an upscale restaurant, helping create a memorable and enjoyable Guest experience. The role includes greeting Guests, taking and relaying orders, serving food and beverages, processing payments, and maintaining a polished, professional demeanor. The Server is expected to know the menu, ingredients, preparation methods, specials, seasonal items, and wine list, and to make recommendations and respond to Guest needs. Duties are performed in accordance with Company standards, policies, and procedures. The position reports directly to the Steakhouse Assistant Manager. Work is performed on site in Madera, California. The role involves frequent contact with Guests and Team Members and maintaining the assigned work area. Conditions may include unusually hot or cold temperatures, noise, secondhand smoke, confined spaces, and trained chemical usage. Shifts may include days, evenings, graveyard, weekends, holidays, and overtime. Qualified Native American applicants receive preference when they meet the minimum qualifications. Duties may be changed, expanded, reduced, or delegated to meet business needs.

Requirements

At least two years of serving experience in a full-service restaurant.
Current Food Handler certification and RBS certificate, or ability to obtain them after hire; the employer will provide them upon hire.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
Must be at least 18 years of age.
Excellent communication, attentiveness, and a friendly, polished demeanor.
Exceptional Guest service skills.
Excellent memory and attention to detail.
Ability to communicate effectively with Guests and Team Members, verbally and in writing.
Ability to manage multiple tables, take orders, serve food and beverages, and handle payments efficiently.
Ability to adapt to changing situations and work efficiently in a fast-paced environment.
Ability to address Guest complaints and resolve issues effectively.
Positive attitude and strong work ethic.
Manual dexterity to perform job-related functions.
Ability to sit, stand, or walk for the duration of a shift; stand for extended periods; and carry trays of food and drinks.
Ability to lift up to 35 pounds with or without assistance.
Ability to work various shifts, including days, evenings, weekends, graveyard shifts, and holidays.

Nice To Haves

High school diploma or GED preferred.
Experience in a fine dining or upscale restaurant preferred.

Responsibilities

Practice, support, and promote North Fork Mono Casino's culture and demonstrate exemplary Service Standards.
Greet Guests, take orders, suggest menu items, and address Guest concerns and requests.
Memorize menus, specials, and wine lists, and stay informed about new and seasonal offerings.
Relay orders accurately to kitchen and bar staff, noting special requests and dietary restrictions.
Serve food and beverages, check their accuracy and presentation, and confirm Guest satisfaction during the meal.
Enter orders into the POS system, process payments, and handle cash and credit card transactions.
Set tables, clear plates and glassware, and maintain a clean, organized dining area.
Coordinate with hosts, server assistants, bartenders, kitchen staff, and other Team Members to support smooth service.
Maintain a professional, presentable appearance consistent with the restaurant's dining standards.
Perform other job-related duties as assigned.